Valet / Guest Services Attendant - Splendido, a Belmond Hotel

Belmond; North Carolina; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Valet / Guest Services Attendant, where your passion for hospitality will shine. In this role, you will manage valet operations, greet guests, and ensure their experience is nothing short of luxurious. With a focus on authentic service and genuine human connection, you will be part of a caring team committed to excellence. This seasonal position offers opportunities for professional growth and development, along with a range of benefits, including accommodation and access to exclusive programs. If you're ready to embrace this exciting opportunity, apply now!

Benefits

Accommodation in staff housing

Bus ticket benefits

Access to Belmond's Discovering programme

Monthly welfare incentives

Welcome bonus

Qualifications

• Passionate about hospitality and committed to providing luxurious experiences.
• Ability to work well within a team and share skills.

Responsibilities

• Manage all Valet operations and assist with guest requests.
• Coordinate with reception and concierge teams.

Skills

Fluent in English

Fluent in Italian

Effective communication skills

Ability to handle multiple tasks

Passion for service

Education

Previous experience in a similar role

Tools

Infor HMS

Microsoft Office Suite

Job description

Splendido, A Belmond Hotel, part of the LVMH Group, is an emblem of Portofino's allure. Our elevated escape is perched in the protected Portofino hills, overlooking the glittering Gulf of Tigullio and charming Portofino. We are proud of our legendary past and continue to visualize our heritage of the future.

Become part of a caring team of professionals striving for excellence. At Belmond, we look for effortlessly engaging characters whose personality, humor, and charm shine through, creating a culture of unscripted and instinctive service and genuine human connection.

We are seeking a Valet / Guest Services Attendant for the upcoming season to join our Front of House team.

The ideal candidate is passionate about hospitality, comfortable with challenges, and committed to providing authentic and luxurious experiences by demonstrating care, confidence, curiosity, and community.

Reports to: Front Office Manager.

Main duties & responsibilities:

1. Manage all Valet operations, including greeting guests, escorting them to reception, driving and parking cars and shuttles, and managing arrivals and departures, in accordance with Belmond policies and code of conduct.
2. Coordinate with reception and concierge teams.
3. Assist with all guest requests.

Requirements:

• Fluent in English and Italian; knowledge of a third language is preferred.
• Previous experience in a similar role within 5-star hotels.
• Knowledge of hotel management software such as Infor HMS or others, and proficiency in Microsoft Office suite.
• Passion for service and a desire to grow professionally.

Additional qualities:

• Effective communication skills, both written and verbal, to update colleagues and departments.
• Ability to work well within a team, showing respect and willingness to share skills and information, with a commitment to personal development.
• Accuracy and precision in duties, with a sense of urgency and ownership of tasks.
• Ability to handle multiple tasks, adapt to changing priorities, and remain calm under pressure.

Benefits:

• Seasonal employment contract according to C.C.N.L. Settore Turismo - Level 4, Valet.
• Start date: May 2025; end date: November 2025, with potential for ongoing seasons and career development.
• Monthly gross salary as per CCNL, with increases based on seniority and skill level, including separate payslips for 13th, 14th month, and TFR.
• Monthly welfare incentives based on performance, plus a welcome bonus.
• Accommodation in staff housing including breakfast.
• Bus ticket benefits during the contract period; staff canteen.
• Access to Belmond's Discovering programme, offering complimentary stays at Belmond hotels, discounted rates on trains, cruises, safaris, and food and beverages.

About Belmond:

• Belmond has been a pioneer in luxury travel since 1976, with a portfolio spanning 24 countries and 46 remarkable properties. Its brand is built on heritage, craftsmanship, and authentic service, embracing history while looking to the future, community spirit, and sustainable tourism.
• Belmond is part of the LVMH Group, a leading luxury conglomerate.
• Belmond is an equal opportunity employer committed to diversity and inclusion.