AM Shuttle Driver

Driftwood Hospitality Management; Plano (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Driftwood Hospitality Management in Plano, TX is seeking a Bell/Driver position to assist guests with transportation, luggage handling, and front desk support. Responsibilities include greeting guests, delivering items to rooms, and maintaining a clean lobby and baggage area.

Applicants should have a valid Class B license and a professional, guest-focused attitude. The role requires knowledge of local area and the ability to work in a fast-paced, 24/7 hotel environment.

Qualifications

• Valid Class B license required.
• Professional, positive attitude when communicating with guests.
• Knowledge of hotel operations and the surrounding area.
• Ability to understand and obey traffic rules and driving regulations.
• Ability to operate a computer, telephone, and related devices.
• Able to work in a fast-paced environment with flexibility.

Responsibilities

• Drive guests between airport and hotel and the local area, obeying traffic laws.
• Open and close vehicle doors for guests.
• Check guest luggage for day and overnight visits.
• Assist guests with storing/retrieving luggage from their vehicle.
• Use bell carts to transfer luggage to and from rooms, vehicles, or loading areas.
• Maintain lobby station and baggage room neat and clean.
• Greet and assist guests, providing directions and local recommendations.
• Restock front desk supplies and assist PBX/Guest Calls as needed.

Skills

Class B license

Professional demeanor

Guest service knowledge

Traffic rules compliance

Computer skills

Adaptability

Job description

Job DetailsJob Location: 677 - Plano Hilton - Plano, TX 75024Position Type: Full TimeJob Shift: AM

JOB SUMMARY

Responsible for all guest service functions, including driving courtesy vehicles on surface streets and freeway. Also responsible for maintaining bell station, greeting guests, handling guest luggage, providing directions, assisting the front desk in answering phones and delivering items to guest rooms.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Drive guests between airport and hotel and the local area. Obey all traffic rules and speed limits for safe, accident-free trips.
• Open & close vehicle doors for guests.
• Check guest luggage for both day and overnight visits.
• Assist guests with storing and retrieving their luggage, and if requested, from their vehicle.
• Utilize bell carts to transfer luggage and packages to and from rooms, vehicles, and/or loading areas.
• Assist guests with storing and retrieving their luggage from the vehicle.
• Run hotel errands as instructed by management.
• Maintain and clean the designated lobby station and baggage room.
• Ensure that lobby area and front exterior/interior of the hotel is neat and clean at all times by picking up trash, adjusting furniture to proper positions.
• Stand by ready to assist guests, greeting and welcoming guests to the hotel.
• Assist in providing travel directions, recommendations for local attractions, restaurants and other services.
• Answering Phones to assist PBX/Guest Calls
• Restocking supplies at the front desk and business center – i.e. cookies, paper supplies.
• Clean and inspect hotel vehicles. Maintain vehicle cleanliness, pump gas, and obtain oil changes.
• Complete vehicle mileage reports.
• Prompt reporting of all emergencies, accidents, injuries, missing articles, damage, mechanical problems and safety hazards to management.
• Maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
• Adhering to hotel taxi stand requirement and agreements.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to supervisor/manager.
• Reports accidents, injuries, near-misses, property damage or loss to supervisor/manager.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
• Assists other Front Desk Personnel when need.
• Perform any related duties as requested by supervisor/manager.

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Qualifications

KNOWLEDGE, SKILLS & ABILITIES

The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable

• Valid Class B license is required.
• Professional, positive attitude and actions when communicating with guests and team members.
• Knowledge of hotel and the city.
• Ability to understand and obey all traffic rules, speed limits and federal, state and local driving regulations.
• Ability to operate a computer, printer, copier, and telephone.
• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor.

PHYSICAL DEMANDS

Physical work is a primary part of the job, and it is performed both inside the hotel, and inside and outside of a vehicle. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and loud noises. Lifting up to 100 pounds. The job requires close and distance vision with or without corrective lenses. Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status