VALET CAPTAIN

Ace Parking; Addison (TX); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Hourly wage plus tips

Medical, dental, vision insurance

401k

Vacation/Sick leave

Holiday pay

Discount programs

Job summary

Ace Parking in Addison, Texas, is seeking a Valet Captain to lead a team in delivering exceptional customer service. You will manage parking operations, ensuring guests have a memorable experience while adhering to company policies. Ideal candidates have excellent communication and problem-solving skills, a high school diploma or GED, and the ability to work under pressure. Employees will receive competitive pay, insurance benefits, and various employee discounts.

Qualifications

• Must have excellent communication and interpersonal skills.
• Ability to effectively manage a team while maintaining a positive work environment.
• Physical ability to move quickly and lift heavy items (up to 50 lbs).

Responsibilities

• Lead a team of customer service staff and maintain a positive work environment.
• Promptly park and retrieve vehicles following company policies.
• Provide outstanding customer service by assisting guests with parking needs.

Skills

Excellent communication

Problem-solving

Leadership

Attention to detail

Interpersonal skills

Ability to remain calm under pressure

Education

High school diploma or GED

Job description

Our valet captains are the heart of our operation, responsible for creating engaging and memorable experiences for our guests. As a valet captain, you'll work in a fast-paced, team-oriented environment where you'll have the opportunity to showcase your excellent communication, problem-solving, and leadership skills.

Responsibilities

Accountability

• Lead a team of customer service staff while maintaining a positive work environment.
• Act as a liaison between the management and customer service teams.
• Promptly and safely park and retrieve vehicles following company policies and procedures.
• Maintain accurate records of parked vehicles and ensure keys are securely stored.
• Adhere to company policies and safety guidelines at all times.

Communication

• Greet guests warmly and professionally, establishing a positive first impression.
• Effectively communicate parking procedures and fees to guests.
• Assist customers with any questions or concerns they may have and handle any issues in a calm and professional manner.
• Coordinate with fellow team members to ensure efficient service delivery.

Family

• Foster a collaborative and supportive team environment, treating colleagues as an extension of your work family.
• Assist team members during peak times or when needed, promoting a sense of unity and cooperation within the department.

Exceptional Service

• Provide outstanding customer service by promptly assisting guests with their parking needs and answering any questions or concerns.
• Exhibit a friendly and courteous demeanor, always willing to go the extra mile to meet guest expectations.
• Maintain cleanliness and organization of the parking lot and surrounding areas, including clearing any debris or trash.
• Provide additional customer service assistance as needed, such as carrying bags or assisting with directions.

Profitability

• Maximize revenue by efficiently managing parking spaces and ensuring all fees are collected accurately.
• Report any maintenance issues or equipment malfunctions promptly to minimize downtime.

About YOU

• High school diploma or GED.
• Excellent communication and interpersonal skills.
• Ability to remain calm and effective in high-pressure situations.
• Excellent problem-solving and decision-making abilities.
• Attention to detail and organization.
• Physical ability to move quickly and lift heavy items (up to 50 lbs.)
• Previous valet or customer service experience is a plus.

What We Can Offer You for All Your Hard Work

• An hourly wage plus tips.
• Medical, dental, vision, life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts full-time, eligible employees
• 401k
• Vacation/Sick for full-time and part-time employees
• Holiday full-time and part-time employees
• Discount programs

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: [e-mail] describing the accommodation.