Valet\Bell Attendant | Full-Time

Omni Hotels & Resorts; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Omni Barton Creek Resort & Spa in Austin, TX seeks a friendly Valet/Bell Attendant for full-time roles. You will greet guests, assist with luggage, park and retrieve vehicles, and help guests with directions and club information.

The role requires excellent customer service, strong grooming, and the ability to work outdoors in all weather. You may also deliver items to rooms and log runs at the valet stand.

Experience preferred; training provided, and the resort emphasizes 4-Diamond standards.

Qualifications

• Excellent customer service, communication and problem-solving skills.

Responsibilities

• Demonstrate and maintain 4‑Diamond standards of service on a daily basis.
• Greet all guests in a friendly, warm manner welcoming them to the Resort.
• Assist guests with luggage during check‑in/check‑out.
• Orient guests to room amenities.
• Provide guests with directions and information about the Resort and surrounding area.
• Efficiently and safely park and retrieve guest vehicles.
• Assist with delivering packages to rooms.
• Deliver newspapers to guest rooms.
• Shine shoes upon request.
• Assist in resolving and accommodating requests for guests and members.
• Follow all company policies and procedures, including hotel key policies.
• Maintain a clean and neat appearance of uniform, wearing name tag.
• Assist in keeping lobby/main drive clean and tidy.
• Maintain ongoing knowledge of all Club events, promotional programs, amenities and services offered at the Resort and Club.
• Understand all emergency procedures.
• Properly log all runs on Valet log at the Valet Stand.
• Complete other duties as assigned by management.

Skills

Customer service

Communication

Problem-solving

Grooming

Outdoor work

Driving ability

TX driver's license

Shift flexibility

Brand representation

Job description

Valet/Bell Attendant – Full Time

Position: Valet/Bell Attendant – Full Time at Omni Barton Creek Resort & Spa.

Responsibilities

• Demonstrate and maintain 4‑Diamond standards of service on a daily basis.
• Greet all guests in a friendly, warm manner welcoming them to the Resort.
• Assist guests with luggage during check‑in/check‑out.
• Orient guests to room amenities.
• Provide guests with directions and information about the Resort and surrounding area.
• Efficiently and safely park and retrieve guest vehicles.
• Assist with delivering packages to rooms.
• Deliver newspapers to guest rooms.
• Shine shoes upon request.
• Assist in resolving and accommodating requests for guests and members.
• Follow all company policies and procedures, including hotel key policies.
• Maintain a clean and neat appearance of uniform, wearing name tag.
• Assist in keeping lobby/main drive clean and tidy.
• Maintain ongoing knowledge of all Club events, promotional programs, amenities and services offered at the Resort and Club.
• Understand all emergency procedures.
• Properly log all runs on Valet log at the Valet Stand.
• Complete other duties as assigned by management.

Qualifications

• Excellent customer service, communication and problem‑solving skills.
• Previous Valet/Bell Attendant experience preferred.
• Excellent grooming and body language to represent the brand.
• Ability to work outdoors in all weather conditions.
• Ability to lift, push, and pull 100–150 lbs. frequently, and work on feet entire shift.
• Must be able to drive manual and automatic transmission (preferred).
• Must have a valid TX driver's license.
• Must be at least 18 years of age with an excellent driving record (less than 2 moving violations in the last two years).
• Must be able to work a variety of shifts.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEOC is the Law Poster.