Valet Attendant-(The New Valley Hospital)

Towne; Paramus (NJ); In loco; USD 18.184 - 25.898; Part-time

Vantaggi offerti da questo lavoro

Accident insurance

401(k) retirement savings plan

Telemedicine benefits

Descrizione del lavoro

Towne in Paramus, NJ, is looking for a part-time Guest Service Associate to deliver exceptional hospitality services. Key responsibilities include parking cars, assisting guests with luggage, and providing excellent customer service. Ideal candidates will have a high school diploma and some experience.

The position pays $16 per hour plus tips, with various employee benefits. A valid driver’s license is required, and the role involves working outdoors under various conditions.

Competenze

• Must hold a valid driver’s license.
• One month of related experience or training is preferred.
• Knowledge of customer service principles.

Mansioni

• Provide exceptional hospitality services.
• Park and retrieve guest vehicles safely.
• Assist guests with luggage as needed.
• Provide information about local attractions.
• Calculate and collect revenue for vehicles.

Conoscenze

Customer service skills

Ability to read and write standard English

Basic arithmetic skills

Ability to operate a manual transmission

Formazione

High school diploma or GED

Descrizione del lavoro

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job‑related skills, experience, education, or training, and location. The hourly base pay is $16 per hour plus tips.

Work Schedule: The work schedule for this position is part time weekends only.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits and the company’s 401(k) retirement savings plan. Eligibility requirements depend on job classification, length of employment, and number of hours worked. Seasonal and temporary roles are not eligible for these benefits.

Summary

The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The role includes parking and retrieving guest vehicles in a prompt yet safe manner, and assisting guests with luggage, including delivery and pickup of luggage during arrival and departure.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statements – % of Time

• Maintains pleasant, friendly and professional demeanor with all guests, co‑workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. (25%)
• Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. (10%)
• Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. (20%)
• Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. (10%)
• Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. (35%)

Qualifications

Education

• High school diploma or general education degree (GED).

Required Licensure, Certification, etc.

• Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable).

Work Experience

• One (1) month related experience and/or training; OR equivalent combination of education and experience.

Knowledge

• Knowledge of principles and processes for providing customer and personal services.

Skills

• Ability to read and write standard English language.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one‑on‑one and small group situations to guests, clients and other employees of the organization.
• Ability to add and subtract three‑digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money.
• Ability to understand 24‑hour and military time systems.
• Ability to understand rates applicable to time passed.
• Ability to operate a manual transmission is highly desirable.
• Perform parallel parking.

Scope

Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility

The employee has control over resources available only.

Working Conditions & Physical Demands

Working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.

Travel

Travel of up to 5% may be required.