Valet Attendant Shift Lead - Glendale, AZ

Tier1usa; Glendale (AZ); On-site; USD 21,000 - 26,000; Full time

Job summary

LAZ Parking is seeking a Shift Lead to oversee hospitality operations at the Glendale location. The role supervises the hotel team in the absence of location management, ensuring high service thresholds and client satisfaction while driving revenue and managing expenses.

Requirements include a valid driver’s license, ability to drive a manual transmission, and willingness to lead staff and participate in client stand-up meetings. Prior supervisory experience is preferred but not mandatory.

Qualifications

• High school diploma or GED required.
• Must have a valid driver's license.
• Experience in supervisory role preferred but not required.
• Ability to drive a manual transmission.

Responsibilities

• Support location management with financial, operational, safety and service-related success.
• Attend daily stand up meetings and client meetings.
• Ensure internal stand up meetings are held each shift.
• Ensure staff adhere to rules of conduct, policies and procedures.
• Address and resolve customer service or client concerns.
• Communicate challenges to Location Management for action.
• Perform additional duties as assigned.

Skills

Leadership

Customer service

English

Communication

Driver's license

Manual transmission

Team building

Timeliness

Feedback

Education

High school diploma or GED

Job description

Address Glendale, AZ, USA

Compensation $17.00/hour

Schedule Full time

Job Type Customer service plus operations

Description

**The Details**

• Location: Thunderbird Medical Center - Glendale, AZ
• Pay Rate:$17/hr + tips
• Schedule:Full-Time Mon - Fri 8a - 5p (occasionally clock out is 8p)
• Required: Must have a valid driver's license; minimum 2 years / must know how to drive Manual transmission (stick shift)

The Spirit of the Position:

TheShift Lead, Hospitalityoverseesoperations in the absence oflocation managementwhile ensuringthat increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our client.

Principal Job Duties:

• Support location management with the financial, operational, safety andservice-relatedsuccess at their hotel.
• Attend daily stand up meetings and resume meetings scheduled by client.
• Ensure LAZ internal stand up meetings (Pre-Shifts or Huddles) are held eachshift.
• Ensures staff adheres to rules of conduct, policies and procedures.
• Embrace, resolve, and see through to resolution any customer service or client concerns.
• Communicates any challenges to Location Management to address.
• Additional duties as assigned.

People:

• Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
• Identify high potential employees to support the organization’s continued growth, both within your region and outside.
• Ensureall safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
• Any and all safety concerns are reported to the Hospitality Manager/Assistant Hospitality Managersfor review and suggestions on how to improve safety at your hotel.
• Supervises, mentors, and trains staff on day-to-day activities in the absence of management.

Product:

• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Drive service results and establish goals by monitoring and responding to results from LAZ ServiceShopper Reports and hotel internal service metrics.
• Responsible for cultivating client relationships and business retention.
• Implement and completeother projects, programs, and initiatives that may arise from assignedhotel(s).

Profit:

• Responsible for claims and safety related trainingand prevention initiatives.
• Responsible for overall financial successduring their shift.
• Daily,weekly,monthly, andannual financial and operational reports as required.

Education:

• High school diploma or GED required.

Experience:

• Supervisory experience is preferred but not required.
• Valid driver’s license required.

Skills:

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehends the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.
• Ability to drive a standard transmission.
• Ability to produce and maintain an acceptable driving record and unrestricted drivers’ license.

Physical Demands:

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least50pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:Non-Exempt; Tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.