Valet Attendant - Part Time

Olympia Hospitality; Norfolk (VA); On-site; USD 15,911 - 22,661; Full time

Benefits offered by this job

Health coverage

401K plan

Paid time off

Hotel travel discounts

Job summary

Olympia Hospitality in Norfolk, Virginia, is seeking a Valet who will provide excellent customer service by assisting guests with their vehicles and luggage. The ideal candidate will have previous valet or driving experience, effective communication skills, and a valid driver's license. This physically demanding role involves adhering to safety protocols while creating a warm atmosphere for guests. Benefits include health coverage, a 401K plan, paid holidays, and exclusive hotel travel discounts.

Qualifications

• Previous valet experience preferred.
• Minimum of 1 year of driving experience with a valid Driver’s License.
• Experience in guest service and/or working with the public is helpful.

Responsibilities

• Greet guests and assist with parking their vehicles.
• Drive guests' vehicles to designated parking spots.
• Retrieve guests' vehicles upon request.

Skills

High level customer service

Effective communication

Attention to detail

Ability to learn quickly

Composure under pressure

Education

High school diploma or equivalent

Job description

Rate of Pay: $14.00

Responsibilities

• Greet arriving guests warmly and assist them with parking their vehicles in a safe and efficient manner.
• Drive and maneuver guests' vehicles carefully to designated parking spots, ensuring that all safety protocols and procedures are followed.
• Retrieve guests' vehicles promptly upon request, assist with loading luggage or belongings, and ensure that vehicles are returned in the same condition as received.
• Welcome arriving guests and assist them with unloading luggage or belongings from their vehicles.
• Escort guests to their rooms, carrying luggage as needed, and provide information about hotel amenities, services, and local attractions.
• Assist guests with luggage storage, retrieval, and delivery to their rooms, ensuring that all items are handled carefully and delivered promptly.
• Provide courteous and attentive service to guests, responding promptly and professionally to their requests, inquiries, and concerns.
• Offer assistance with transportation arrangements, restaurant reservations, and other guest needs, and provide directions and recommendations for local attractions and activities.
• Anticipate guests' needs and preferences and proactively offer assistance and solutions to enhance their stay experience.
• Adhere to all safety protocols and procedures, including traffic laws, vehicle handling guidelines, and security measures, to ensure the safety and security of guests, vehicles, and property.
• Maintain cleanliness and orderliness of the valet parking area, bell stand, and lobby entrance, including removing debris, organizing luggage carts, and replenishing supplies as needed.
• Report any safety hazards, maintenance issues, or security concerns to the appropriate supervisor or manager for resolution.

Skills Required

• Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; possess and maintain a driving record that meets Olympia Hotel Management’s Driver Evaluation Criteria in order to drive the hotel van

Experience / Education

• Previous valet experience is preferred; minimum of 1 year of driving with a valid Driver’s License; must maintain a valid driver’s license and comply with our DMV guidelines; (You may request a copy of the DMV guidelines from your General Manager at any time.) Previous experience driving a van is preferred. Experience in guest service and/or working with the public is helpful; high school diploma and/or equivalent work experience

Performance Measurement

• 90 Day performance review, on-going feedback from supervisor, attendance, productivity, feedback from others, Guest Response scores, etc.

Physical Demands

• This is a physically demanding job that requires extended periods of walking, standing, bending, and lifting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
• Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
• Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
• Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
• Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!

Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.