Valet Attendant (On-Call)

fourseasons; Minneapolis (MN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Meal program

Parking discounts

Parental leave

Discounted accommodations

Job summary

Four Seasons Hotel Minneapolis seeks a Valet Attendant to welcome guests, assist with luggage, and safely park cars in the hotel garage. You will open doors, guide arrivals, and ensure a smooth arrival experience.

This role requires prior valet experience, a valid driver's license, the ability to drive manual transmissions, and a customer‑service mindset. You must be 18+, comfortable outdoors, and ready to serve with warmth and professionalism.

Qualifications

• Previous experience in Valet is required.
• Valid driver's license with clean driving record.
• Ability to drive all types of vehicle, including manual stick.
• Must be at least 18 years of age.
• Ability to work outside for majority of shift and be mobile/standing for 100% of shift.
• Ability to push and pull luggage carts with weight up to 200 pounds.
• Ability to lift or carry luggage/ boxes up to 100 pounds.
• Must have flexibility in availability to work according to business volume.
• A passion for hospitality and a desire to be the best!

Responsibilities

• Greet guests by opening their car door and welcoming them to the hotel, and assist in their arrival experience
• Retrieve valet cars for guests departing from the hotel, assisting with luggage, car door and their departure experience
• Issue appropriate valet parking ticket to guests who want car parked
• Assist guest with unloading luggage from the car, and subsequently guide hotel guests to the Front Desk for Check-in
• Offer services to transport luggage to the room and/or escort guest to their rooms
• Explain parking rates and retrieval procedures to guests upon arrival
• Greet and open hotel doors for all guests and local patrons arriving on foot
• Direct traffic flow and hold hotel entrance doors for guest arriving and departing to and from the hotel
• Provide guest with directions, recommendations and information about the city and its attractions
• Arrange taxis as needed for guest
• Handle all guest interaction with the highest level of hospitality and professionalism
• Resolve guest complaints, and assist guests in all inquiries in connection with hotel services
• Drive guest to their destination within a 3 mile radius as part of the Four Seasons Minneapolis House Car program
• Maintain a pleasant, friendly and professional demeanor with all guests, co-workers, and clients
• Complete and maintain all ticket information and revenue calculations for valet system

Skills

Valet experience

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.

The Four Seasons Hotel Minneapolis seeks a Valet Attendant to join our talented team!

Be a part of Four Seasons Hotel Minneapolis where we foster connection, celebrate character and develop craftsmanship. Join our uniquely-talented team, and we will support you in doing your best work. Whether you’re inspired by our culture, incomparable views of the Mississippi River or two-time James Beard Award-winning native Minnesotan chef, discover why your future is here.

About the role

Basic Purpose: Create a strong sense of arrival for hotel, restaurant and banquet guests by welcoming them to the hotel and safely parking their car in the hotel garage. Assist Door Attendants by opening front door when not parking cars. Assure that guests’ departure is swift by retrieving guests’ cars in a timely manner.

What you will do

• Greet guests who arrive by opening their car door and welcoming them to the hotel, and assist in their arrival experience
• Retrieve valet cars for guests departing from the hotel, assisting with luggage, car door and their departure experience
• Issue appropriate valet parking ticket to guests who want car parked
• Assist guest with unloading luggage from the car, and subsequently guide hotel guests to the Front Desk for Check-in
• Offer services to transport luggage to the room and/or escort guest to their rooms
• Explains parking rates and retrieval procedures to guests upon arrival
• Greet and open hotel doors for all guests and local patrons arriving on foot
• Station and hold hotel entrance doors for guest arriving and departing to and from the hotel
• Assure the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions and directing valet parkers to park cars
• Provide guest with directions, recommendations and information about the city and its attractions
• Arrange taxis as needed for guest
• Handle all guest interaction with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Resolve guest complaints, and assist guests in all inquiries in connection with hotel services, the local area, and in house events
• Drive guest to their destination of choice within a 3 mile radius as part of the Four Seasons Minneapolis House Car program
• Maintain a pleasant, friendly and professional demeanor with all guests, co-workers, and clients.
• Complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently complete location on all key tags after parking vehicle. Calculate and collect revenue for vehicles when needed
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers, supervisors and management.

What you bring

• Previous experience in Valet is required
• A valid driver’s license and clean driving record
• Ability to drive all types of vehicle, including manual stick
• Must be at least 18 years of age
• Ability to work outside for majority of shift and be mobile/standing for 100% of shift
• Ability to push and pull luggage carts with weight up to 200 pounds.
• Ability to lift or carry luggage/ boxes up to 100 pounds
• Must have flexibility in availability to work according to business volume
• A passion for hospitality and a desire to be the best!

What we offer

We care for our team members through competitive compensation packages and the following complimentary, market-leading benefits:

• Wage: $16.37 per hour + tips
• Comprehensive health and vision insurance (Available to Full-Time employees only)*
• Discovery nights at Four Seasons Properties around the globe*
• Holiday and vacation pay (Available to Full-Time employees only)*
• Daily meals inspired by award-winning chefs
• Uniforms and uniform care
• Sick pay
• Disability coverage and life insurance (Available to Full-Time employees only)*

*Not available to On-Call employees

We also offer opportunities for career development and advancement and the following rewards in support of their work-life balance:

• Parking discounts
• Staff lounge and cafeteria space with city view
• Up to eight weeks of parental leave pay (Available to Full-Time employees only)*
• Fur baby insurance
• 401(k) retirement plan
• Discounted accommodations at Four Seasons properties worldwide

• Dental coverage available at a discounted rate (Available to Full-Time employees only)*

*Not available to On-Call employees

Learn more about Four Seasons Hotel Minneapolis and Four Seasons Hotels & Resorts by visiting us below:

Instagram: @FSMinneapolis

Facebook: https://www.facebook.com/FourSeasonsMinneapolis

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/

Learn more about who we are: We Are Four Seasons

Candidates must have valid work authorization for the U.S.

Four Seasons is an Equal Opportunity, affirming that our hiring practices are inclusive. Minut… (continued) Four Seasons is an Equal Opportunity, ... minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal