Valet Attendant - Norfolk, VA

American Parking & Services; Norfolk (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in valet services is seeking a Valet Attendant in Norfolk, VA. The role focuses on providing excellent customer service while ensuring the safety of guest vehicles. Responsibilities include greeting guests, managing traffic flow, and maintaining cleanliness in the valet area. Ideal candidates will possess strong communication skills and a valid driver's license. Join a dynamic team that values professionalism and guest satisfaction.

Benefits

Health Insurance

401K

Paid Time Off

Training

Tuition Assistance

Discounts

Qualifications

• Previous customer service experience preferred.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Safely park and retrieve vehicles while following procedures.
• Handle guest concerns politely and support a positive team environment.

Skills

Customer Service

Communication

Active Listening

Education

High school diploma or GED

Job description

Join to apply for the Valet Attendant - Norfolk, VA role at American Parking & Services

• Reports directly to: Guest Service Coordinator
• Schedule: Full Time / Part-Time
• Status: Non-Exempt
• Compensation: $7.25 - $18.00 per hour PLUS daily Cash Tips (rates may vary by market; tips depend on service performance and customer interactions)

Position Summary

The Valet Attendant is responsible for providing excellent customer service by safely parking and retrieving vehicles. As the first and last person guests see, the Valet helps create a positive and welcoming experience while following all safety and company procedures.

Primary Objective

To provide friendly, efficient, and safe valet services while ensuring the security of guest vehicles. This includes greeting guests, assisting with vehicle drop-off and pick-up, managing traffic flow, and answering questions professionally.

Responsibilities

• Vehicle inspections: Check for damage and record vehicle details on claim tickets.
• Safety: Safely park and retrieve vehicles, follow key handling procedures, and safety guidelines.
• Compliance: Clock in/out for shifts and breaks on time, report tips accurately.
• Housekeeping: Keep the valet area clean, organized, and presentable.
• Customer Service & Teamwork: Handle guest concerns politely, resolve issues quickly, support a positive team environment.
• Attendance & Professionalism: Arrive on time, in uniform, ready to work, and follow all company policies.
• Additional duties as needed to support operations.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Valid driver’s license and reliable transportation required.
• Must have an acceptable driving record and pass background checks.

Core Competencies

• Exceptional guest service, communication, and active listening skills.
• Ability to adapt to changing environments and manage responsibilities.
• Dependability, safety awareness, and adherence to safety guidelines.
• Physical ability to stand, walk, lift up to 50 lbs., and work in various weather conditions.
• Availability to work evenings, weekends, and holidays.

Additional Information

Employment is at-will, with a 120-day introductory period. This position is non-exempt under FLSA, eligible for overtime. PMC supports pay transparency and offers benefits including health insurance, 401K, paid time off, training, tuition assistance, and discounts. PMC is an equal opportunity employer and complies with ADA and EEO standards.