Valet Attendant: Fast-Paced Guest Service & Parking

Reimagined Parking; New York (NY); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

PTO 10 days + 8 holidays

Medical/Dental/Vision plans

Life Insurance & Short-Term Disability

401(k) Plan with employer match

Employee Assistance Program

Parental & Caregiver Leave

Job summary

Reimagined Parking in New York is seeking a Valet Parking Attendant to ensure safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations. The Attendant responds quickly to guest requests and provides courteous interactions at the assigned location at 101 Bedford Ave.

The role requires a valid driver’s license, ability to operate manual transmission, and strong customer service skills.

Qualifications

• At least 18 years of age.
• Valid driver’s license.
• Ability to operate manual transmission vehicles (stick shift).
• Excellent customer service and communication skills.
• Ability to verbally communicate with guests.
• Acceptable driving record and motor vehicle report (MVR).
• Ability to learn quickly and use sound decision making to thrive in fast-paced environments.
• Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot.
• Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift.
• Previous valet experience preferred.

Responsibilities

• Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information
• Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added
• Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles
• Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership
• Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue
• Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary
• Retrieve keys from guest; ticketing or data entry into system
• Park guest car in appropriate space, ensure safe operation of vehicles
• Inspect vehicle for preexisting damage and record details
• Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items
• Provide excellent customer service to guests; respond to inquiries with courtesy
• Direct traffic, position barricades, and arrange for towing when necessary
• Immediately report incidents or claims to Operations Manager or Shift Lead
• Request and collect relevant fees for use of service
• Assist in reconciling end of shift revenue against ticket distribution
• Communicate professionally at all times with guests, client, and teammates.

Skills

Valid driver's license

Manual transmission

Customer service

Communication skills

MVR check

Valet experience

Safety awareness

Job description

Reimagined Parking in New York is seeking a Valet Parking Attendant to ensure safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations. The Attendant responds quickly to guest requests and provides courteous interactions at the assigned location at 101 Bedford Ave.

The role requires a valid driver’s license, ability to operate manual transmission, and strong customer service skills.