Valet Attendant at Renaissance Pittsburgh Hotel

Sage Hospitality; Pittsburgh (Allegheny County); On-site; USD 25,000 - 35,000; Full time

Job summary

Ein etabliertes Hotel sucht einen engagierten Valet, der den Gästen einen erstklassigen Service bietet. In dieser spannenden Rolle sind Sie das erste Gesicht, das die Gäste sehen, und sorgen dafür, dass ihr Aufenthalt von Anfang an angenehm ist. Sie helfen beim Parken von Fahrzeugen, bieten Informationen über das Hotel und die Umgebung und gewährleisten die Zufriedenheit der Gäste durch hervorragenden Kundenservice. Wenn Sie eine Leidenschaft für Gastfreundschaft haben und gerne im Team arbeiten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Grundlegende Kundenservicefähigkeiten sind erforderlich.
• Führerschein und ein sauberes Fahrverhalten sind notwendig.

Responsibilities

• Begrüßen und betreuen Sie alle Gäste bei ihrer Ankunft im Hotel.
• Parken Sie Fahrzeuge sicher und effizient.

Skills

Kundenservicefähigkeiten

Fließend in Englisch (mündlich und schriftlich)

Kenntnisse über lokale Einrichtungen und Unternehmen

Fähigkeit, sowohl automatische als auch manuelle Fahrzeuge zu fahren

Education

High School Diplom oder gleichwertig

Job description

Why us?

Why us

Job Overview

Under general supervision, provides valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to their requests. Assists Doorman in meeting and greeting all guest arrivals and departures.

Responsibilities

1. Meet and greet all guests in all forms of transportation arriving at the hotel.
2. Assist guests with retrieving their luggage from vehicles.
3. Point out to guest and note existing vehicle damage on key tags in the appropriate space provided.
4. Assist Doorman in escorting guests and luggage into the lobby for registration.
5. Explain valet parking procedures and fees.
6. Give proper directions to registration area for check-in.
7. Park vehicles securely and mark key tag with location, guest name, license plate number and type of auto.
8. Drive vehicles in a safe and efficient manner.
9. Give general directions and information.
10. Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
11. Extend professionalism and courtesy at all times to guests, associates, and vendors.
12. Greet guests professionally within 5 ft of your area when in public areas of the hotel.

Other Responsibilities

• Perform all other duties as assigned, requested, or deemed necessary by management.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

• Must have basic customer service skills and be fluent in oral and written English.
• Knowledge of local establishments, businesses, and the surrounding community.
• Ability to drive both automatic and manual vehicles with a valid driver’s license and a driving record that meets insurance requirements.

Physical Demands

The physical demands described here are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.

• Ability to see objects and people up close and at a distance.
• Ability to grasp handles, carry bundles, and lift packages.
• Ability to push, lift, and carry up to 65 lbs throughout the hotel during the entire shift.

Environment

Physically strenuous, involving prolonged standing, walking, climbing stairs, with intermittent exposure to outside elements, primarily an indoor position.