Valet Attendant - Annapolis, MD

Parking Management Company; Annapolis (MD); On-site; USD 17,908 - 27,552; Full time

Benefits offered by this job

Health benefits

401(k)

Supplemental Insurance

Bonus opportunities

Leadership development program

Paid time off

Paid training

Tuition assistance

Job summary

Parking Management Company is seeking a Hospitality Valet Attendant to warmly greet guests and deliver first-class service at luxury hotels, resorts and events. You will park and retrieve vehicles, maintain a polished presence, and assist guests from arrival to departure, contributing to a memorable hospitality experience.

Ideal candidates have a customer-service mindset, are comfortable outdoors, and can work a fast-paced environment with professionalism, safety, and teamwork as priorities.

Qualifications

• High school diploma or GED; customer service experience preferred; a customer‑service attitude and willing, helpful demeanor mandatory.

Responsibilities

• Conduct vehicle damage inspections and document parking locations on claim tickets.
• Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures and all safety protocols.

Skills

Customer service

Communication

Professional appearance

Attendance & punctuality

Education

High school diploma or GED

Job description

Parking Management Company (PMC) is a national leader in hospitality‑focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self‑parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest‑first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high‑touch service to partners and guests alike. Learn more: ParkingMgt.com

Job Information

• Job Title: Hospitality Valet Attendant – Luxury Hotels, Resorts & Events
• Department: Valet Parking Operations
• Reports directly to: Guest Service Coordinator
• Schedule: Full Time / Part‑Time
• Status: Non‑Exempt
• Compensation: Valets can average $13.00 – $20.00+ per hour (after tips and base pay combined). Rates can vary by market / Tips based on service performance and customer interactions.

Position Summary

As a Valet Attendant, you are more than just someone who parks cars – you are the first impression and the final goodbye. You create a welcoming, professional experience for every guest from the moment they arrive until they depart.

In this role, you will safely and efficiently park and retrieve vehicles while delivering exceptional customer service with energy, confidence, and attention to detail. Your ability to move quickly, communicate clearly, and maintain a polished presence directly shapes the guest experience.

If you enjoy being active, working outdoors, interacting with people, and being part of a fast‑paced hospitality environment, this position offers the opportunity to earn competitive pay plus tips while building valuable customer‑service skills.

Every shift is an opportunity to make someone’s day better and represent the highest standards of safety, professionalism, and hospitality.

Primary Objective

The primary objective of the Valet Attendant is to provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop‑off and retrieval, managing traffic flow, and addressing guest inquiries professionally.

Duties and Responsibilities

• Conduct vehicle damage inspections and document parking locations on claim tickets.
• Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures and all safety protocols to maintain personal and vehicle security.
• Maintain compliance with attendance and time‑keeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.
• Keep valet areas clean, organized, and presentable at all times.
• Handle challenging situations with professionalism, resolve problems promptly, and ensure high‑quality service while fostering a positive team environment and supporting colleagues.
• Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Arrive on time, in full uniform, and properly groomed before clocking in.
• Perform additional tasks as needed to support the company’s operational goals, remain flexible and responsive to changing business needs, attend required staff meetings, and complete all assigned training modules on time.

Competency and Qualifications

• Education/Experience: High school diploma or GED; customer service experience preferred; a customer‑service attitude and willing, helpful demeanor mandatory.
• Certificates & Licenses: A valid driver’s license and reliable transportation are required. Maintain an acceptable motor‑vehicle record with no more than three moving violations within three years. Clean background check required.
• Hospitality, Customer Service & Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance.
• Organizational Support & Adaptability: Follow company policies and procedures, adapt to changing work environments, manage competing demands effectively, and handle unexpected situations with flexibility and professionalism.
• Dependability & Safety: Demonstrate dependability by following instructions, maintaining schedules, and ensuring timely task completion. Adhere to safety procedures and properly use and maintain equipment.
• Physical Demands & Work Environment: Ability to stand, walk, and lift up to 50 lbs. for extended periods in indoor and outdoor environments, including exposure to weather and vehicle traffic. Flexible to work nights, weekends, and holidays.
• Cell Phone Use: May be required to use personal cell phone for work‑related communication; reimbursements per company policy.

Pay Transparency

PMC is committed to pay transparency and equity among all employees and provides an environment where pay discussions are encouraged. PMC complies with Equal Employment Opportunity laws and applicable compensation, pay‑transparency and pay‑equity requirements.

Additional Compensation and Benefits

• Health Benefits – Medical, vision and dental insurance – upon eligibility
• 401(k) – upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military friendly employer

Employee at Will

Employment with PMC is on an at‑will basis, meaning either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120‑day introductory period applies.

Additional Legal Statements

PMC is compliant with all Fair Labor Standards Act, state workman’s compensation, state paid family leave, and other applicable wage and overtime laws.

Equal Employment Opportunity

Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA and EEO Compliance

Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity.