Valet Attendant - Richmond, VA

Parking Management Company; Richmond (VA); On-site; USD 17,908 - 27,552; Full time

Benefits offered by this job

Health Benefits

401(k)

Supplemental Insurance

Bonus opportunities

Paid time off

Tuition assistance

Perks at Work discounts

Job summary

Parking Management Company is seeking a Hospitality Valet Attendant for Luxury Hotels, Resorts & Events. You will warmly greet guests, park and retrieve vehicles, and deliver outstanding service in a fast-paced environment.

This role offers tips on top of base pay, requires a valid driver’s license, and the ability to stand, walk, and lift up to 50 lbs. Shifts include nights, weekends, and holidays.

Qualifications

• High school diploma or GED required.
• Valid driver’s license with reliable transportation; clean DMV record.
• Excellent guest service, communication, and problem-solving skills.
• Ability to stand, walk, and lift up to 50 lbs; outdoor work in varied weather.

Responsibilities

• Vehicle inspections and documenting parking locations on tickets.
• Safely park and retrieve guest vehicles with attention to safety.
• Maintain attendance, timekeeping, and report tips accurately.
• Provide courteous service, greet guests, and assist with drop-off and retrieval of vehicles.
• Maintain a polished appearance and collaborate with the team.

Skills

Customer service

Communication

Professionalism

Teamwork

Education

High school diploma or GED

Job description

Job Overview

Job Title: Hospitality Valet Attendant – Luxury Hotels, Resorts & Events

Department: Valet Parking Operations

Reports to: Guest Service Coordinator

Schedule: Full Time / Part-Time

Status: Non-Exempt

Compensation: Valet average $13.00 - $20.00+ per hour (after tips)

Position Summary

As a Valet Attendant, you are more than just someone who parks cars – you are the first impression and the final goodbye. You create a welcoming, professional experience for every guest from the moment they arrive until they depart. In this role, you will safely and efficiently park and retrieve vehicles while delivering exceptional customer service with energy, confidence, and attention to detail. Your ability to move quickly, communicate clearly, and maintain a polished presence directly shapes the guest experience. If you enjoy being active, working outdoors, interacting with people, and being part of a fast‑paced hospitality environment, this position offers the opportunity to earn competitive pay plus tips while building valuable customer service skills. Every shift is an opportunity to make someone’s day better – and represent the highest standards of safety, professionalism, and hospitality.

Primary Objective

Provide courteous, efficient, and safe valet services while ensuring the security of all vehicles. This includes warmly greeting guests, assisting with vehicle drop‑off and retrieval, managing traffic flow, and addressing guest inquiries professionally. Follow all company policies, operate vehicles with care, and contribute to a seamless, high‑quality guest experience.

Duties and Responsibilities

Vehicle Inspections: Conduct vehicle damage inspections and document parking locations on claim tickets.

Safety: Safely and efficiently park and retrieve guest vehicles while adhering to proper key handling procedures. Follow all safety protocols to maintain personal and vehicle security.

Compliance: Maintain compliance with attendance and timekeeping policies, including clocking in/out for shifts and breaks and accurately reporting tips.

Housekeeping: Keep valet areas clean, organized, and presentable at all times.

Customer Service and Teamwork: Handle challenging situations with professionalism, resolve problems promptly, and ensure high‑quality service. Balance individual responsibilities while fostering a positive team environment, supporting colleagues, and recognizing team accomplishments.

Attendance and Professionalism: Maintain regular attendance, adhere to company policies, and uphold PMC standards for safe and efficient parking operations. Arrive on time, in full uniform, and properly groomed before clocking in.

Additional Responsibilities: Perform other tasks as needed to support the company’s operational goals, remain flexible and responsive to changing business needs, attend required staff meetings, and complete all assigned training modules on time.

Knowledge, Skills & Abilities

Education/Experience: High school diploma or GED; customer service experience preferred; a willing, helpful demeanor is mandatory.

Certificates and Licenses: Valid driver’s license and reliable transportation are required; maintain an acceptable motor vehicle record with no more than three moving violations within a three‑year period. Pass and maintain a clean background check. No special certifications necessary.

Hospitality, Customer Service and Communication: Provide exceptional guest service through professional communication, active listening, and personalized assistance that aligns with company standards and fosters a positive environment.

Organizational Support and Adaptability: Follow company policies and procedures. Adapt to changing work environments and manage competing demands while handling unexpected situations with flexibility and professionalism.

Dependability and Safety: Demonstrate dependability by following instructions, maintaining work schedules, and ensuring timely task completion. Adhere to safety procedures, take appropriate action when needed, and report unsafe conditions.

Physical Demands and Work Environment: Requires stamina to stand, walk, and lift up to 50 lbs. for extended periods, often in varied weather conditions. Maintain a professional appearance, adhere to uniform and grooming standards, and be flexible to work nights, weekends, and holidays. Work takes place in indoor and outdoor environments, including on‑site parking facilities and corporate settings. Collaborate with colleagues, vendors, and clients; use computers, communicate by phone, and operate in environments that may include moving vehicles and exposure to the elements.

Cell Phone Use: Employee may be required to use personal cell phones for work‑related communication, including coordination with team members, managers, and clients, and accessing work applications. Reimbursement for work‑related phone usage will follow company policy.

Pay Transparency: PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Additional Compensation & Benefits

• Health Benefits – Medical, vision, and dental insurance – upon eligibility
• 401(k) – upon eligibility
• Supplemental Insurance – Life insurance and critical illness
• Bonus opportunities
• Internal leadership development program
• Paid time off
• Paid training
• Tuition assistance through Bellevue University – up to $5,250 per year
• Nationwide discounts through Perks at Work
• Military‑friendly employer

Legal & Employment Details

Employment at Will: Employment with PMC is at-will; either the employee or the employer may end the employment relationship at any time, for any reason, with or without cause or notice, in accordance with applicable laws. A 120‑day introductory period applies.

Fair Labor Standards Act (FLSA): This position is non‑exempt under the FLSA, meaning employees are eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of 1½ times their regular hourly rate. PMC adheres to all applicable federal, state, and local wage and overtime laws.

Employee Leave: PMC complies with all state‑specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc.

Equal Employment Opportunity (EEO) Statement

Parking Management Company is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

ADA & EEO Compliance

Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.