Valet Attendant

21c Museum Hotel Cincinnati; Cincinnati (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

21c Museum Hotel Cincinnati is looking for a Valet Attendant to provide exceptional hospitality services to guests efficiently and friendly. Key responsibilities include monitoring vehicle traffic, assisting with luggage, and ensuring guest safety and satisfaction.

The ideal candidate should have a valid driver's license and the ability to perform physical tasks, including lifting and standing for long periods. This role is vital to maintaining the hotel's high service standards and guest experience.

Qualifications

• Must be able to stand at least 8 hours a day.
• Must have a valid driver's license held for at least one year.
• Ability to lift and transport various items such as strollers and luggage.

Responsibilities

• Open doors and assist guests entering and leaving the property.
• Monitor vehicle traffic and ensure legal parking.
• Supply guests with directions and local information.
• Maintain safety and cleanliness of parking areas.

Skills

Exceptional hospitality services

Safety and security monitoring

Vehicle operation

Transporting guest luggage

Job description

Job Description

The Valet Attendant provides exceptional hospitality services to guests in an attentive, friendly, and efficient manner. In this key role, you will offer information about check-in, opens and closes car doors and hotel entrance doors, parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage during arrival and departure.

Job Responsibilities

• Open doors and assist guests/visitors entering and leaving property
• Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic
• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
• Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager
• Maintain security of vehicles and vehicle keys
• Communicate parking procedures to guests/visitors
• Identify and explain room features to guests
• Transport guest luggage to and from guest rooms and/or designated bell area
• Assist with luggage storage and retrieval
• Assist guests in/out of vehicles, including assisting with loading/unloading luggage
• Assist Concierge and Front Office staff with guest requests and services, as needed
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager
• Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional
• Develop and maintain positive working relationships with others
• Perform all other duties as assigned by supervisor

Job Requirements

• Standing at least 8 hours a day. Running up to 200 yards, 50 times a day or more
• Entering and exiting customers vehicles 75 or more times daily
• Lifting wheelchairs, strollers, walkers, baggage, gifts, etc. (in and out of customers vehicles)
• A valid driver's license to operate a motor vehicle. This license must have been held for at least one year prior to applying.