Valet Ambassador: Elevate Guest Experience & Parking

The Marcus Corporation; Wisconsin; On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free meal per shift

Room discounts at Marcus Hotels &R

Employee discounts at Marcus Hotels &

Discounted parking and bus pass

Theatre coupons

Job summary

Saint Kate, The Arts Hotel, in Milwaukee’s Theater District, seeks a part-time Valet to welcome guests, park and retrieve vehicles, and set the tone for a memorable stay. You’ll lift luggage, escort guests, and maintain a guest-ready front drive.

The ideal candidate has a valid driver's license, 2 years of driving experience, a clean record, and strong interpersonal and English communication skills. Hospitality or valet experience is preferred, with professional presentation and a can-do

Qualifications

• Must possess a valid driver's license, two years of driving experience and a clean driving record.
• High school diploma or equivalent required.
• Prior hospitality or valet experience preferred.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language sufficiently to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
• Ability to lift, push, pull and/ or carry or otherwise move packages and boxes and luggage up to 100 lbs. continuously throughout shift.
• Must be able to represent the company in a professional, well-groomed and courteous manner at all times.

Responsibilities

• Greet and welcome all guests, check-ins/outs, effectively resolve challenging guest requests and complaints.
• Lift, carry, load luggage onto bell cart, read and match luggage tags, write claim tickets, and escort guests to their rooms with their items.
• Park cars and ensure the front drive of hotel is guest ready at all times.
• Represent the hotel with professionalism and decorum — including remaining calm and alert, especially during emergency and/or heavy hotel activity.
• Attend all scheduled mandatory Guest Services Department meetings, trainings and hotel meetings.
• Perform all other related duties and special projects as requested and/or assigned.

Skills

Customer service

Communication

English proficiency

Interpersonal skills

Education

High school diploma or equivalent

Job description

Saint Kate, The Arts Hotel, in Milwaukee’s Theater District, seeks a part-time Valet to welcome guests, park and retrieve vehicles, and set the tone for a memorable stay. You’ll lift luggage, escort guests, and maintain a guest-ready front drive.

The ideal candidate has a valid driver's license, 2 years of driving experience, a clean record, and strong interpersonal and English communication skills. Hospitality or valet experience is preferred, with professional presentation and a can-do