Valet

Beemok Hospitality Holdings LLC; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Beemok Hospitality Collection (BHC) is seeking a Valet to support parking operations and guest relations at our Charleston properties. You will lead a team at peak times, ensure the ramp is covered, and uphold BHC service standards with courtesy and professionalism.

The role requires readiness for evenings, weekends, and holidays, strong customer service, and the ability to manage inventories and respond to issues quickly while maintaining safety and a calm, proactive mindset.

Qualifications

• Strong customer service skills and guest relationship experience.
• Knowledge of front- and back-of-house operations.
• Fluent and professional written and verbal communication.
• Ability to work under pressure, multitask, and be a team player.
• Extreme attention to detail and organizational skills.
• Ability to think strategically.

Responsibilities

• Ensure the valet ramp is always covered and never unattended.
• Lead the team during busiest times (evenings, weekends, holidays).
• Focus the team on exceeding guest expectations.
• Treat guests, team members, and third-party vendors with courtesy and dignity.
• Report all claims, accidents, and incidents promptly to People and Culture and Security.
• Maintain stability, dependability, and professionalism under stress.
• Manage uniform and ticket inventory and keep stocked.
• Perform other duties as assigned for the operation.

Skills

Customer service

Guest relations

Front/Back-of-house operations

Communication

Under pressure

Multitasking

Team player

Attention to detail

Organizational skills

Strategic thinking

Job description

The primary role of the Valet is to gain knowledge of all aspects of parking operations, including, but not limited to, valet parking operations, maintaining BHC Service standards, and prioritizing guest relationships.

DUTIES & RESPONSIBILITIES

Ensures the valet ramp is always properly covered by a team member and never left unattended. Works at the busiest time, including evenings, weekends, and holidays, while properly leading the team. Understands what objectives are important to the hotel and ensures the entire team is focused on exceeding expectations. Treat guests, team members, and third-party vendors with courtesy, respect, and dignity. Practices preventative safety procedures daily. Immediately report all claims, accidents, and incidents to People and Culture and Security, while handling appropriately, with urgency, care, and concern. Must maintain stability, dependability, and professionalism when faced with changing, stressful, and challenging situations. Manages uniform and ticket inventory and ensures always prepared and stocked. Performs other duties as assigned for the operation.

REQUIRED SKILLS & EXPERIENCE

Strong customer service skills, guest relationship experience. Knowledge of front and back-of-house operations. Fluent and professional communication, both written and verbal. Works well under pressure, multitasking, and team player. Extreme attention to detail in all areas, organizational skills, and thinks strategically.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job: Must be able to lift equipment, supplies, etc. of at least 30 pounds. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. The role may require extended periods of time on your feet, especially during peak hotel hours or events. Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities. Good hearing is necessary for effective communication with colleagues, guests, and stakeholders. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Equal Employment Opportunity

BHCis an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.

Career at BHC

A career at BHC is an opportunity to grow, innovate, and make a lasting impact. Here, we cultivate a culture where excellence and integrity thrive, and where each team member’s potential is nurtured in a dynamic, supportive environment. Your talents are recognized. Your ambitions are encouraged. Your work truly matters.

Join us and discover where your journey at BHC can take you.

BHCHospitality Collection (BHC)

Beemok Hospitality Collection (BHC) is a purpose-driven portfolio of hotels, restaurants, and cultural landmarks in Charleston. Founded in 2021, BHC is guided by the belief that hospitality is at its finest when it creates enduring, meaningful connections. The journey began with the revitalization of The Charleston Place and has since grown to include Sorelle, The Riviera Theater, Credit One Stadium, American Gardens, and the upcoming waterfront hotel, The Cooper. Each property reflects BHC’s vision of hospitality as a way to connect people, celebrate culture, and carry Charleston forward.