Valet

Pinnacle North Bethesda; North Bethesda (MD); On-site; USD 25,000 - 28,000; Full time

Job summary

Pinnacle North Bethesda is seeking a courteous valet/concierge team member to assist residents and guests with parking, transportation coordination, dining requests and event reservations. You will greet guests, manage vehicle parking, and support front-desk operations in a senior living community.

The role requires a high school diploma or equivalent and a valid driver's license, with prior customer service experience preferred.

Qualifications

• High school diploma or equivalent.
• Current valid drivers license is required.
• Experience in customer service environment, preferably in a senior living setting.

Responsibilities

• Greet guests and residents cheerfully and thank them on exit.
• Be the first impression for visitors, parking and retrieving vehicles safely.
• Explain valet parking options and guide guests to alternative parking where needed.
• Assist at the concierge desk with scheduling transportation, dining requests, work orders, and event reservations.
• Coordinate setup and breakdown of events and activities.
• Perform light clerical duties and answer external calls as needed.
• Monitor the emergency response system and fire alarm during daytime hours.
• Ensure front desk meets company standards for first impressions.
• Other duties as assigned by supervision.

Skills

Customer service

Multitasking

Communication

Education

High school diploma or equivalent

Driver's license

Job description

Pay Frequency: Hourly Pay Rate: 18 Pay Rate Max: 20

POSITION SUMMARY

Responsible for interacting in a courteous and friendly manner with guests, residents and staff. Assists residents with valet services, parking services and mail/package delivery. Must be able to handle multiple tasks simultaneously.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• You will always be cheerfully greeting guest and residents, and sincerely thank them upon exit.
• You will be the first impression to community guest, parking and retrieving vehicles in a safe and timely manner.
• You will explain valet parking and provide instructions for other guest parking options.
• While filling in at the concierge desk, duties will also include scheduling transportation services, taking dining services requests, submitting work order requests and making reservations for various community events.
• Helps coordinate set-up and break-down of events and activities.
• Performs light clerical duties.
• Acts as back-up for answering outside calls.
• Monitors emergency response system and fire alarm panel during daytime hours.
• Ensure the “First Impressions” of the front of the community meet the company standards.
• Other duties as assigned by Supervisor.

SUPERVISORY RESPONSIBILITIES

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Educational Requirements and Experience:

• High school diploma or equivalent.
• Current valid drivers license is required.
• Experience in customer service environment, preferably in a senior living setting.

The employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.

11555 Old Georgetown Road, North Bethesda, MD 20852