Vaccine Key Customer Leader - NE/IA/MT/WY

Merck; Billings (MT); On-site; USD 173,200 - 272,600; Full time

Benefits offered by this job

Annual bonus

Long-term incentive

Comprehensive benefits package

Job summary

Merck is seeking a Vaccine Key Customer Leader located in Billings, Montana, responsible for leading account strategy and managing vaccine growth for key customers. The ideal candidate will have at least five years of experience in sales leadership and substantial involvement in the healthcare sector. Responsibilities include developing strategic customer relationships and ensuring compliance with company policies. The position offers a salary range of $173,200.00 - $272,600.00 along with comprehensive benefits including medical, dental, and retirement options.

Qualifications

• 5+ years of experience in Sales leadership, Key Account Management, or Marketing in healthcare.
• 2+ years managing high-influence customers in Public Health or Hospitals.
• Excellent communication skills and ability to build relationships.

Responsibilities

• Lead account strategy and manage vaccine performance and customer experience.
• Develop and execute tailored account plans with measurable objectives.
• Monitor competitor approaches and recommend actions.

Skills

Account Management

Sales Leadership

Client Management

Data Analytics

Healthcare Trends

Education

Bachelor's degree (BA, BS, or BSN)

Master's degree (MA, MS, or MBA)

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Job description

Job Description
The Vaccine Key Customer Leader (VKCL) is the primary point of contact for strategically assigned key private and public sector customers within a designated market. The VKCL leads vaccine growth strategy for the assigned ecosystem(s), key accounts, engages C‑/D‑suite, senior clinical and operational leaders, and drives measurable business performance and customer experience. The role coordinates cross‑functional company teams (field and HQ) to ensure implementation and pull‑through at clinic/health system/provider level while proactively identifying growth opportunities and compliant solutions to competitive threats.

Field‑Based Account Management
This role covers the following states: Nebraska, Iowa, Montana, and Wyoming. Travel requirement is 25% and varies based on the candidate’s location within the geography.

Core Responsibilities

• Lead account strategy and manage vaccine business performance and customer experience for assigned accounts.
• Develop and execute tailored account plans with measurable objectives.
• Identify strategic customers within the geography and prioritize opportunities.
• Translate customer knowledge and market understanding into actionable commercial opportunities and execution.
• Collaborate closely with all customer‑facing colleagues to ensure seamless coordination of the vaccines account strategy.
• Engage internal partners (Medical Directors, Medical Affairs, Brand Marketing, Commercial Operations, Legal/Compliance, etc.) to deploy appropriate solutions.
• Maintain in‑depth knowledge of the vaccination landscape, including immunization schedules, reimbursement models, registry systems, and public health requirements.
• Monitor competitor approaches and recommend actions to grow or defend business.
• Provide peer leadership, mentorship, and coordination across individuals in different reporting lines.
• Ensure all activities comply with company policies and regulatory requirements.

Minimum Qualifications

• Bachelor's degree (BA, BS, or BSN).
• Minimum of five years’ experience in Sales leadership, Key Account Management, Client Service Management, Marketing, or Strategy, preferably in the healthcare industry.
• Minimum of two years’ experience managing high‑influence customers in Public Health, Large Group Practices, Hospitals/Systems, or Managed Care Organizations.
• Ability to build and develop customer relationships and influence senior management.
• Excellent interpersonal and communication skills, with the ability to interact across cultures and disciplines.
• Strong peer leadership and collaboration with individuals in different reporting structures.
• Self‑motivated with a high level of independence.
• Innovative thinking and strong business acumen, analytical and problem‑solving skills.
• Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook.
• Valid driver's license.
• Ability to travel within the assigned territory.

Preferred Experience

• Master's degree (MA, MS, or MBA) in Business, Marketing, Science, Healthcare, or Public Health.
• Experience working in the vaccines space and understanding of vaccination products and marketplace.
• Recent local market and customer knowledge.
• Strategic or management role experience in Public Health or Health System/Medical Group.
• Strong understanding of compliance‑related concepts and relevant regulations.

Required Skills

Account Management, Brand Management, Business Opportunities, Client Management, Commercial Account Management, Contract Management, Data Analytics, Financial Acumen, Healthcare Trends, Interpersonal Relationships, Key Account Planning, Managed Care Marketing, Medical Affairs, Profit Planning, Sales Leadership, Sales Target Achievement.

Benefits

Salary range: $173,200.00 – $272,600.00. Eligible for annual bonus and long‑term incentive, if applicable. Comprehensive benefits package includes medical, dental, vision, retirement 401(k), paid holidays, vacation, and sick days.

Equal Employment Opportunity

We are an Equal Employment Opportunity Employer and do not discriminate based on race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other legally protected characteristics. For more information, visit EEOC resources.