Vaccine Customer Representative - Tacoma, WA

Merck; North Wales (Montgomery County); On-site; USD 70,000 - 95,000; Full time

Job summary

Merck in the United States is seeking a Vaccine Customer Representative to engage health care providers and professionals, delivering clinical information and education on vaccines, reimbursement, and contract adherence. You will act as the primary contact within your geography, supporting clinics, hospitals, and health systems to improve immunization rates.

The role requires strong communication, independence, teamwork, and organizational skills, with travel within the assigned territory.

Qualifications

• Demonstrated aptitude to excel in current or previous roles.
• Excellent interpersonal and communication skills.
• Ability to work both independently and within a team environment.

Responsibilities

• Present vaccines to health care professionals and business decision makers.
• Provide clinical information and education on vaccines and reimbursement details.
• Monitor customer performance and help improve immunization rates.
• Coordinate with customer teams to align strategies for vaccine contracts.
• Develop and execute territory plans to expand vaccine adoption.
• Maintain up-to-date knowledge of CDC schedules and vaccine portfolio.

Skills

Interpersonal skills

Communication

Time management

Teamwork

Education

Bachelor's Degree (0-3 years Sales)

High school diploma + 4 years experience

Job description

The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company's vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases. The Vaccine Customer Representative (VCR) is the primary point of contact for a variety of customers within their assigned geography. These customers may include health care providers such as physicians, nurses, pharmacists as well as quality directors, immunization managers, and office managers. Within their geography there are a diverse set of health care locations that they will call upon in order to execute their role including: clinics, health departments, integrated delivery systems, and hospitals.

The VCR is a key member of the local Customer Team that works collaboratively with other field-based employees such as the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Region Medical Director (RMD) as well as other members of the extended team.

The primary activities include:

• Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our Company's vaccine attributes in accordance with product labeling, and CDC and professional society recommendations.
• Providing Company Vaccine management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.
• Providing customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of our Company's promotional materials.
• Utilizing analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on the best ways to maximize their contract performance across the Company portfolio.
• Assisting customers with education to improve their organization's immunization rates through adherence to quality-based programs using appropriate tools such as Vaccine IQ.
• Regularly monitoring their business performance against objectives using company provided tools.
• Developing a territory level business plan that focuses on improving immunization rates with assigned customers in accordance with Our Company's policies, standards, and ethics.
• Maintaining product knowledge and certification on the entire Company vaccine portfolio along with knowledge of the CDC immunization schedule for both pediatric and adult vaccines.

Specifically:

Within select customer accounts, acts as primary point of contact for the customer, meet with key customers/personnel to maintain understanding of their current practice structure, business model, and key influencers (Managed Care Organization/payers, employers, state policy), and their patients' needs. Identifies business opportunities and makes information available to relevant stakeholders to support the identified immunization needs.

For select customer accounts, coordinate with our Company's customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization rates.

This territory covers: Tacoma, Lakewood, Olympia, Bremerton, Tumwater, Bainbridge Island, Centralia, Gig Harbor, Poulsbo, WA and surrounding areas.

The ideal location to reside is within this territory.

Travel (%) varies based on candidate's location within the geography.

Position Qualifications:

Education:

Bachelor's Degree with 0-3 years Sales experience.

OR

Minimum of high school diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices).

Required Skills:

Demonstrated aptitude to excel in current or previous educational or professional roles.

Ability to work both independently and within a team environment.

Strong organizational and time management skills.

Excellent interpersonal and communication skills.

Other Requirements:

Valid Driver's license.

Preferred Skills/Experience:

Ability to convey technical concepts accurately and clearly.

Prior experience working in a technical/scientific field or healthcare environment.

Previous sales, account management, consultative, or customer service experience.

Experience developing and executing a plan for engaging customers and meeting customer needs.

Understanding of Marketing/Sales &/or Marketing/Sales Support Functions/Ope