Vaccine Customer Representative - Tri - Cities WA

Merck & Co.; North Wales (Montgomery County); Remote; USD 79,000 - 125,000; Full time

Benefits offered by this job

Annual bonus

Long-term incentive

Comprehensive benefits

Job summary

Merck & Co. seeks a Vaccine Customer Representative to support healthcare providers with clinical vaccine information, reimbursement guidance, and contract adherence.

The role focuses on improving immunization rates by educating customers and leveraging contract opportunities within a defined geography. The VCR collaborates with the Vaccine Key Customer Leader and other team members to align customer needs with vaccine attributes, using company materials and workshops to inform practice

Qualifications

• Bachelor's Degree with 0–3 years sales experience or high school diploma with at least 4 years in sales/marketing/healthcare/scientific field.

Responsibilities

• Engage with health care providers and professionals to present vaccine information and contract details.
• Provide updates on customer needs and vaccine management to improve patient outcomes and contract performance.
• Learn and share company vaccine knowledge through ongoing education and materials.
• Conduct quarterly business reviews to educate customers on contract performance and opportunities.
• Support education to improve immunization rates through quality-based programs and tools.
• Monitor business performance against objectives using company tools.

Skills

Account Management

Sales

Communication Skills

CRM

Lead Generation

Market Analysis

Sales Forecasting

Team Collaboration

Interpersonal Skills

Vaccine experience

Education

Bachelor's Degree or higher

Tools

CRM software

MS Office

Job description

Job Description

The-Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company's vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases. The-Vaccine Customer Representative (VCR) is the primary point of contact for a variety of customers within their assigned geography. These customers may include health care providers such as physicians, nurses, pharmacists as well as quality directors, immunization managers, and office managers. Within their geography there are a diverse set of health care locations that they will call upon in order to execute their role including: clinics, health departments, integrated delivery systems, and hospitals. The VCR is a key member of the local Customer Team that works collaboratively with other field-based employees such as the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Region Medical Director (RMD) as well as other members of the extended team.

The primary activities include:

• Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our Company's vaccine attributes in accordance with product labeling, and CDC and professional society recommendations.
• Providing Company Vaccine management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.

• Providing customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of our Company's promotional materials.
• Utilizing analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on the best ways to maximize their contract performance across the Company portfolio.
• Assisting customers with education to improve their organization's immunization rates through adherence to quality-based programs using appropriate tools such as Vaccine IQ.
• Regularly monitoring their business performance against objectives using company provided tools.
• Developing a territory level business plan that focuses on improving immunization rates with assigned customers in accordance with Our Company's policies, standards, and ethics.
• Maintaining product knowledge and certification on the entire Company vaccine portfolio along with knowledge of the CDC immunization schedule for both pediatric and adult vaccines.

Specifically:

• Within select customer accounts, acts as primary point of contact for the customer, meet with key customers/personnel to maintain understanding of their current practice structure, business model, and key influencers (Managed Care Organization/payers, employers, state policy), and their patients' needs. Identifies business opportunities and makes information available to relevant stakeholders to support the identified immunization needs.
• For select customer accounts, coordinate with our Company's customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization rates.

This territory-covers: Yakima, Kennewick, Pasco, Richland, Wenatchee, Walla Walla, Moses Lake, Ellensburg, Sunnyside, West Richland, Wenatchee, Grandview and Prosser in Washington as well as Hermiston, Oregon and surrounding areas.

The ideal location to reside is within this territory.

Travel (%) varies based on candidate's location within the geography.

Position Qualifications

Education

• Bachelor's Degree with 0-3 years Sales experience OR a minimum of High School Diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices).

Required Skills

• Demonstrated aptitude to excel in current or previous educational or professional roles.
• Ability to work both independently and within a team environment.
• Strong organizational and time management skills.
• Excellent interpersonal and communication skills.

Other Requirements

• Valid Driver's license.

Preferred Skills/Experience

• Ability to convey technical concepts accurately and clearly.
• Prior experience working in a technical/scientific field or healthcare environment.
• Previous sales, account management, consultative, or customer service experience.
• Experience developing-and executing a plan for engaging customers and meeting customer needs.
• Understanding of Marketing/Sales &/or Marketing/Sales Support Functions/Operations.
• Ability to analyze metrics to assess progress against objectives.
• Vaccine's experience.

#MSJR SHPE2026 VETJOBS

Required Skills

Account Management, Account Management, Business Sales, Client Development, Customer Communications, Customer Engagement, Customer Management, Customer Needs Assessments, Customer Relationship Management (CRM), Customer Satisfaction Management, Goal Setting, Health Economics, Interpersonal Relationships, Lead Generation, Liaison Work, Market Analysis, Metrics Development, Outside Sales, Product Knowledge, Progress Monitoring, Sales Forecasting, Sales Management, Sales Meetings, Sales Metrics, Sales Performance {+ 8 more}

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement.

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

Employee Status

Regular

Relocation

No relocation

VISA Sponsorship

No

Travel Requirements

25%

Flexible Work Arrangements

Remote

Shift

1st - Day

Valid Driving License

Yes

Hazardous Material(s)

n/a

Job Posting End Date

10/31/2026

Additional location(s)

Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.

Additional location(s) Compensation Information

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

The salary range for the primary location of this role is

$79,200.00 - $124,700.00

This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits .