Vacation Planner (Full Time/Remote Position)

Carolina Mornings, Inc.; Asheville (NC); Remote; USD 17,908 - 20,664; Full time

Benefits offered by this job

Pay up to $15.00/hour after one year

Monthly performance bonus up to $200

Retirement plan with matching contributions

Paid time off

Job summary

Carolina Mornings, Inc. is seeking a Vacation Planner to join their team in Asheville, NC. This full-time remote position involves assisting guests in planning their vacations and ensuring they find the best rental for their needs.

You will handle guest inquiries through various channels, process lease agreements, and manage leads, all while meeting monthly performance goals. Ideal candidates will have prior vacation rental experience and strong computer skills.

The position offers competitive pay starting at $13/hour, with additional bonuses and benefits.

Qualifications

• Prior experience in vacation rental reservations is required.
• Must have a quiet, dedicated workspace with reliable broadband internet.
• Background check clearance and willingness to travel for training.

Responsibilities

• Answer guest inquiries via telephone, web chat, and email.
• Handle multiple concurrent web chats while on the phone.
• Process lease agreements and payments accurately.
• Manage leads ensuring timely communication.

Skills

Vacation rental reservations experience

Strong computer skills

Typing speed of 60 wpm

Familiarity with NAVIS/VRM/Streamline/TRACK/PULSE

Tools

Windows applications

Webcam

Job description

Vacation Planner (Full Time/Remote)

We are a vacation rental company based in Asheville, NC, specializing in a portfolio of 100+ unique properties. The Vacation Planner is the frontline agent who assists guests in planning their Asheville vacation, ensuring they receive the best rental fit for their needs and budget.

Responsibilities

• Answer guest inquiries via telephone, web chat, and email, providing detailed property information and assistance.
• Handle multiple concurrent web chats while on the phone, maintaining high service quality.
• Process lease agreements, payments, and other administrative tasks accurately.
• Manage and follow up on leads, ensuring timely communication and conversion.
• Troubleshoot guest complaints and provide resolutions in a professional manner.
• Meet monthly performance goals and contribute to team objectives.
• Participate in required training sessions and company meetings, including occasional travel to Asheville.

Qualifications

• Prior experience in vacation rental reservations is required.
• Strong computer and phone skills; comfortable navigating multiple Windows applications simultaneously.
• Typing speed of at least 60 words per minute and proficiency with computers.
• Preference for those familiar with NAVIS, VRM, Streamline, or TRACK/PULSE software.
• Background check clearance and willingness to travel to Asheville for training and events.
• Must have a quiet, dedicated workspace with reliable broadband internet, a headset, webcam, and anti‑virus software.

Benefits

• Pay structure: $13.00/hour training, $14.00/hour thereafter, $15.00/hour after one year.
• Monthly bonus up to $200 based on meeting/exceeding performance goals.
• 30–40 hour work week with weekend on‑call shift in rotation.
• Retirement plan with matching contributions.
• Paid time off (vacation days).

Remote Work Requirements

• Dedicated and quiet workspace free from distractions.
• Reliable computer system with dual monitors recommended.
• High‑quality headset for telephone calls.
• Webcam and microphone for virtual meetings.

Equal Opportunity Employer (EOE). All personal information will be kept confidential in accordance with EEO guidelines.