Vacancy for Stewardship Services Manager at ITHAKA

Digital Preservation Coalition; United States; Remote; USD 67,000 - 77,000; Full time

Job summary

The Stewardship Services Manager role at Ithaka supports JSTOR Digital Stewardship Services, overseeing operations, coordinating participant communications, and driving service delivery initiatives. Reporting to the Senior Manager of Stewardship Services, this position ensures scalable, high-quality collaboration with Product, Technology, and Operations.

Remote within the Continental United States, the role combines technical acumen with process improvement and stakeholder engagement to sustain

Responsibilities

• Oversees operational workflows to ensure consistent service delivery.
• Manages participant communication and stakeholder updates.
• Leads service delivery initiatives and process improvements.
• Ensures smooth collaboration across Product, Technology, and Operations.

Job description

Remote within the Continental United States

$67,000 to $77,000 per year

ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome barriers to education. In carrying out our mission, as employees we feel a deep responsibility to members of our community and to each other, and we are committed to building and sustaining a culture where everyone can thrive.

The Role

The Stewardship Services Manager plays a key role within the Stewardship Services team, ensuring high-quality delivery of JSTOR Digital Stewardship Services. Reporting to the Senior Manager of Stewardship Services, this position oversees operational workflows, manages participant communication, leads service delivery initiatives, and ensures smooth collaboration across Product, Technology, and Operations. The Manager combines technical expertise, process improvement skills, and stakeholder communication to deliver consistent and scalable service excellence.