V1BE Mobile Customer Service Representative

Primis Bank; Gloucester (VA); Hybrid; USD 28,000 - 36,000; Part time

Job summary

Primis Bank seeks a V1BE Mobile Customer Service Representative to perform banking transactions, including cash handling and notary services, at customer locations on a part-time, hybrid schedule. The role requires safe vehicle operation, attention to detail, and strong customer service.

You will travel within a defined area, use the V1BE app to fulfill requests, and coordinate with a Fulfillment Lead to ensure timely, accurate service. Flexibility and reliability are essential.

Qualifications

• High School diploma or equivalent (required).
• Preferred background in delivery, security, or military service.
• Retail leadership experience is a plus.

Responsibilities

• Provide customer service at customer-specified locations with time-sensitive pickups and deliveries.
• Demonstrate proficiency with the V1BE application to support service requests.
• Work autonomously using technology and communication tools.
• Collaborate with Fulfillment Lead and market center staff to finish transactions smoothly.
• Transport transactions securely and follow safety protocols.
• Maintain regular, reliable attendance.

Skills

Independent regional work

Confidentiality

GPS navigation

Valid driver’s license

Active car insurance

Education

High School diploma or equivalent

Job description

V1BE Mobile Customer Service Representative

Job Category: Retail Banking

Requisition Number: V1BEM003149

• Posted : September 30, 2026
• Part-Time
• Hybrid

Locations

Showing 1 location

• Pay or shift range: $20 USD to $26 USD
  The listed pay range represents a good faith estimate of the compensation for this position. Final compensation offers are determined based on a variety of factors, including but not limited to the candidate’s skills, experience, geographic location, qualifications, and other job-related considerations.

Description

Position Summary: The V1BE Mobile Customer Service Representative (CSR) provides a range of banking transactions, including cash, checks, debit cards, notary services, and more, directly to our customers at their specified locations while providing outstanding customer service.

Essential Functions

• Provide exceptional customer service during time sensitive pickups and deliveries at customer-specified locations.
• Demonstrate proficiency with the V1BE application to support customer needs and efficiently manage service requests.
• Work autonomously, employing technology and communication tools effectively.
• Collaborate with the V1BE Fulfillment Lead and market center personnel to ensure smooth transaction completions.
• Securely transport transactions, maintaining vigilance and adhering to established safety protocols.
• Regular, reliable and predictable attendance.

Marginal Functions

• Contribute to team success by meeting key performance metrics, with opportunities to participate in bank incentive programs.
• Encourage customer engagement by sharing knowledge of bank services, emphasizing the importance of banking expertise.
• Manage and maintain the company vehicle, including regular service check-ups, and submit mileage/fuel receipts for reimbursement.
• Maintain compliance with and adhere to all state and federal regulations and Bank policies and procedures, including, but not limited to Bank Secrecy Act, SAR, CTR, FACT ACT, Community Reinvestment Act, EEO, and fair employment practices.
• All other duties as assigned.

Minimum Educational & Experience Requirements

• High School diploma or equivalent.
• Previous delivery, security experience, or Military background (Preferred)
• Leadership experience in a retail environment (Preferred)

Minimum Skill Requirements

• The ability to work independently in an assigned region using a company vehicle.
• Maintain confidentiality, safety awareness, and adhere to established safety protocols.
• Proficiently utilize a GPS system for navigation.
• Maintain a valid driver’s license with a satisfactory driving record.
• Maintain an active car insurance policy.

Physical Demands

In terms of an 8-hour workday, occasional equals 1% to 33%, frequent equals 34% to 66% and continuous equals 67% to 100%. However, some duties are performed monthly, annually or sporadically throughout the year and are essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position, if the accommodation does not impose an undue hardship that would require significant difficulty or expense.

• Continuous communication: verbal and written, in-person, phone and electronic
• Ability to lift and carry up to 50 pounds.
• Ability to traverse stairs and navigate office buildings as well as residential neighborhoods.
• Remain alert and prepared at all times.
• Continuous travel in a motor vehicle
• Frequent office/market center environment

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.