V107C Bilingual Billing Specialist

Job Duck LLC; United States; Remote; USD 11,000 - 12,000; Full time

Job summary

Job Duck LLC is seeking a bilingual Billing Specialist to manage client accounts and clearly explain financial responsibilities in relation to legal matters. The role emphasizes empathy, clarity, and financial boundary maintenance while preventing issues from escalating.

Responsibilities include monitoring payments, following up on delinquencies, and maintaining accurate invoices. This full-time remote position supports a portfolio of about 150–200 client accounts across the United States.

Qualifications

• Two+ years experience in accounts receivable, billing, collections, or similar financial conversations with clients.
• Experience managing invoices, payments, balances, and payment plans for client accounts.
• Comfort with outbound follow-up regarding missed payments and overdue balances.
• Familiarity with law-firm billing or legal practice management software is preferred.

Responsibilities

• Prepare trust disbursements under attorney direction.
• Investigate payment discrepancies and recurring account issues.
• Manage the client-facing financial relationship from engagement through final payment.
• Conduct direct conversations with clients who fall behind on payments.
• Identify circumstances preventing payment and discuss options within policies.
• Establish clear next steps and maintain financial boundaries.
• Track every expected payment until it is paid or rescheduled.
• Manage a portfolio of approximately 150–200 active client accounts.
• Follow up promptly on missed payments and broken promises.
• Independently resolve routine billing issues within established policies.

Skills

Bilingual EN/ES

Accounts receivable

Billing

Client communications

Phone follow-up

Portfolio management

Docketwise familiarity

Tools

Docketwise

Practice management software

Job description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022!

Job Duck is seeking a bilingual Billing Specialist to manage client accounts and help clients clearly understand their financial responsibilities throughout their legal matters. In this role, you will monitor expected payments, follow up on missed commitments, maintain accurate financial records, and work directly with clients to resolve account issues. You will combine empathy and respect with persistence, sound judgment, and the ability to maintain clear financial boundaries. Your work will help prevent financial issues from escalating while supporting the stability and effectiveness of the organization. This opportunity is ideal for an organized and detail-oriented professional who is comfortable discussing money, investigating discrepancies, and maintaining ownership of unresolved matters.

Compensation Range: $1,015 to $1,100

Responsibilities

• Prepare trust disbursements under attorney direction.
• Investigate payment discrepancies and recurring account issues rather than making assumptions.
• Manage the client-facing financial relationship from engagement through final payment.
• Conduct direct and professional conversations with clients who fall behind on their payments.
• Identify the circumstances preventing payment and discuss realistic options within established policies.
• Establish clear next steps while maintaining appropriate financial boundaries.
• Prevent overdue accounts and payment commitments from remaining without a clear next action.
• Track every expected payment until it is paid, formally rescheduled, escalated, or otherwise resolved.
• Manage a portfolio of approximately 150 to 200 active client accounts.
• Follow up promptly on missed payments and broken payment promises.
• Independently resolve routine billing and client account issues within established policies.
• Contribute recommendations that improve billing processes and reduce friction for clients and internal team members.
• Ensure clients understand what they owe, when payments are due, what they have paid, and what remains outstanding.
• Explain invoices, payment schedules, and financial commitments to new clients.
• Address financial questions and potential misunderstandings early in the client relationship.
• Monitor missed payments, broken commitments, overdue balances, and required next actions.
• Maintain accurate and current invoices, payments, account balances, payment plans, and client account records.
• Ensure every expected payment has an amount, due date or promise date, current status, and documented next action.
• Support attorney trust account activity, including entering client trust balances.
• Escalate exceptions, disputes, discrepancies, and unusual situations when necessary.
• Identify and flag trust account discrepancies for the external bookkeeper.
• dentify patterns involving confusing invoices, lost payment promises, or inefficient processes.

Requirements

• Full-time, remote position
• Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m. Pacific Time
• Professional written and spoken communication skills in English and Spanish
• At least two years of experience in accounts receivable, billing, collections, client accounts, or comparable work involving financial conversations with customers or clients
• Experience managing invoices, payments, balances, payment plans, and client account records
• Comfort conducting proactive outbound phone follow-up regarding missed payments, broken commitments, and overdue balances
• Experience handling a portfolio of approximately 150 to 200 active client accounts at a time
• Familiarity with Docketwise or a comparable legal practice management system is helpful but not required
• Experience with law-firm billing or legal practice management software is preferred
• Familiarity with attorney trust accounting and IOLTA activity is preferred
• Experience preparing trust disbursements under supervision is preferred
• Familiarity with trust fund handling rules is a plus
• Reconciliation experience is not required

Work Shift: 8:30 AM - 5:30 PM [PST][PDT] (United States of America)

Languages: English, Spanish