UX/UI Engineer: Front-End & Design Lead (Hybrid)

General Logistics Systems US, Inc.; Hayward (CA); Hybrid; USD 95,000 - 110,000; Full time

Job summary

GLS US is seeking a UX/UI Analyst / Developer to design, build, and improve digital customer experience platforms at GLS US. You will translate business requirements and user insights into intuitive products for shippers, recipients, and internal stakeholders.

Reporting to the VP of IT Services, you will lead front-end work, coordinate offshore resources, and ensure accessibility and performance across platforms.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Design, Human-Computer Interaction, or related field, or equivalent professional experience.
• 3-6 years of combined UX/UI design and front-end development experience in a corporate or enterprise environment.
• Proficiency with design tools (Figma, or equivalent) and front-end technologies (HTML, CSS, JavaScript/TypeScript).
• Experience with at least one modern JavaScript framework (React, Angular, or Vue.js).
• Proven ability to manage or coordinate with remote or offshore development teams.
• Strong analytical skills with the ability to translate complex business needs into clear design and technical requirements.

Responsibilities

• Own the end-to-end user experience for GLS US customer-facing digital platforms, including shipper portals, tracking experiences, and self-service tools.
• Define design standards, component libraries, and UX patterns that ensure consistency and accessibility across all customer touchpoints.
• Monitor platform performance and user feedback metrics; translate data into prioritized improvement initiatives.
• Collaborate with Customer Service, Sales, and Operations to understand user needs and translate them into actionable design and development requirements.
• Develop and maintain front-end components and features using modern web technologies; integrate front-end work with back-end APIs.

Skills

UX/UI design

Front-end dev

React/Angular/Vue.js

HTML/CSS/JS/TS

Offshore coordination

Education

Bachelor’s degree in CS/Design/HCI or related field

Tools

Figma

Git

Job description

GLS US is seeking a UX/UI Analyst / Developer to design, build, and improve digital customer experience platforms at GLS US. You will translate business requirements and user insights into intuitive products for shippers, recipients, and internal stakeholders.

Reporting to the VP of IT Services, you will lead front-end work, coordinate offshore resources, and ensure accessibility and performance across platforms.