UX Specialist

Leidos; Baltimore (MD); On-site; USD 108,000 - 195,000; Full time

Job summary

Leidos is seeking a senior UX designer to support the SSA in Woodlawn, Maryland. You will derive business processes, analyze user needs, and help define requirements to design browser-based interfaces and conduct usability testing.

The role focuses on user research, design thinking, accessibility (Section 508), and collaboration within an Agile environment. Experience with Axure/Figma and strong front-end familiarity are a plus.

Qualifications

• 8+ years direct Interaction/Interface design in User-Centered Methods and User Analysis.
• Experience documenting user requirements, screen designs, and design recommendations.
• Experience conducting formative usability tests in formal and informal settings.
• Must have prior SSA experience.

Responsibilities

• Derive business processes, analyze user needs, assist in requirements definition, design browser-based interfaces, and conduct usability testing.
• Elicit business goals and user needs from stakeholders.
• Facilitate customer discovery sessions.
• Create Conceptual Models, Journey Maps, Personas and Scenarios of Use.
• Create and refine screen prototypes.

Skills

User Experience

UI design

User research

Requirements gathering

Data analysis

Design thinking

Collaboration

Responsive design

Accessibility 508

SSA experience

Education

Bachelor's degree + 8 years experience

Master's degree + 6 years experience

12 years related experience in lieu of a degree

Tools

Axure RP

Figma

HTML/CSS

Jira

Confluence

Job description

Description

We serve the Social Security Administration (SSA) and their mission to meet the changing needs of the public, positively impacting at least 65 million American lives per month. Be part of the mission solution and help lead SSA’s Digital Modernization Strategy. We are a team of forward-looking professionals in need of a strong candidate with these key required skills: User Experience (UX), User Interface (UI) design, user research, requirements gathering, data analysis, design thinking, collaboration, responsive design, accessibility/508 knowledge. Do you have most of these key required skills, education, or experience? Do you want to learn more about our telework posture? Are you an US citizen, US resident, and think you might fit? Join us in supporting our SSA contracts in Woodlawn, Maryland.

Day to Day Responsibilities

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like a mission you want to be a part of, keep reading!

Every position we take is more rewarding when you know the why behind it.Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find you passion in a team environment where all members are valued regardless of contractor or employee status. We are excited for you to take your place in our Leidos Family.

Find your Why with us!

Derive business processes, analyze user needs, assist in requirements definition, design browser-based interfaces, and design and conduct usability testing

Elicit business goals and user needs from stakeholders

Facilitate customer discovery sessions

Create Conceptual Models, Journey Maps, Personas and Scenarios of Use

Create and refine screen prototypes

Document user requirements, screen designs, and design recommendations

Required Skills

• Demonstrate strong oral and written communication skills, with the ability to communicate technical topics as well as interface with the customer on a daily basis


• Must have prior SSA experience


• Minimum of 8 years of direct Interaction/Interface design experience in User-Centered Methods and User Analysis


• Minimum of 8 years of experience documenting user requirements, screen designs, and design recommendations


• Minimum of 8 year of experience in designing and conducting formative usability tests in both formal and informal settings


• Minimum of 8 year of experience preparing and presenting findings and recommendations in small and large group settings

Desired Skills

• Experience using Axure RP and/or Figma prototyping software to build wireframes or interactive prototypes


• Demonstrated understanding of responsive design methodologies, especially as it applies to the creation of web applications


• Prior experience supporting government agencies at the local, state, or federal level


• Experience working as an embedded member of a cross-functional Agile/Scrum team, participating in sprint planning, backlog refinement, daily stand-ups, and retrospectives


• Experience writing user stories and acceptance criteria that translate design and research findings into actionable development work


• Experience collaborating directly with front-end developers during implementation, including design handoff, design QA, and reviewing builds for fidelity to the approved designs


• Familiarity with design systems and component libraries (such as U.S. Web Design System), and a working understanding of how designs are built with HTML, CSS, and common front-end frameworks


• Experience using Agile tools such as Jira, Agility, and Confluence to track design work, manage tickets, and document decisions within the software development lifecycle (SDLC)


• Experience building and maintaining design systems including reusable web components using an established web standards (like WC3)


• Experience with Pega and/or ServiceNow platforms


• Understanding of Section 508 and its requirements regarding design

Education & Qualifications

• Bachelor's degree and 8 Years of relevant work experience OR Master's degree and 6 Years of relevant work experience as a User Experience Specialist or a minimum of 12 years related experience in lieu of a degree.

• Must have prior SSA experience

• Other Certifications: UX Master Certification (NNG), UX Design Immersive (General Assembly)

• Must provide a digital portfolio of design work for review

Must be able to obtain a Public Trust

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Pay Range

Pay Range $107,900.00 - $195,050.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.