UX Researcher II - AMZ27151.2

Amazon Inc.; Sunnyvale (CA); On-site; USD 143,000 - 194,000; Full time

Benefits offered by this job

Sign-on bonus

Restricted stock units

Comprehensive benefits

Job summary

Amazon.com Services LLC in Sunnyvale, CA is seeking a UX Researcher II to build and execute a research road-map, conduct lab, remote, field studies, and translate insights into actionable design guidance. This role requires rigorous methodology and collaboration across product and design teams.

Travel up to 10% may be required; work is 40 hours per week, 8:00 am–5:00 pm. Base pay range is $143,100–$193,600 per year, plus bonus/RSUs; strong qualifications in HCI, psychology, anthropology, or

Qualifications

• Master’s degree in HCI, Psychology, Anthropology or related field with 3 years UX research experience.
• Alternative: Bachelor’s degree with 5 years progressive post-baccalaureate experience.
• Experience must include UX research, various methodologies, and influencing product decisions.

Responsibilities

• Build a research road-map and refresh regularly to stay relevant.
• Conduct lab-based, remote, paper prototype, and field research; design surveys.
• Generate archetypes, journeys, and design principles to support partners.
• Use focus groups, interviews, diaries, and panels to collect insights.
• Create mechanisms to track actionable customer insights to improve products.
• Travel up to 10% may be required to fulfill role responsibilities.

Skills

UX research

Cross-functional collaboration

Stakeholder management

Research planning

Data synthesis

Education

Master’s degree in HCI / Psychology / Anthropology / related field

Bachelor’s degree + 5 years relevant experience

Tools

Remote testing platforms

Diary studies

Analytics tools

Survey tools

Job description

Employer: Amazon.com Services LLC

Position: UX Researcher II - AMZ27151.2

Location: Sunnyvale, CA

Multiple Positions Available:

• 1. Build a research road-map; communicate and refresh on regular basis to ensure relevancy


• 2. Conduct lab-based user testing, remote testing, paper prototype testing, iterative prototype testing, concept evaluation, field research, and/or survey design.


• 3. Generate tools and frameworks such as archetypes/personas, user journeys, design principles, and templates to support design partners


• 4. Conduct research utilizing focus groups, interviews, online surveys, digital diaries, moderated/unmoderated online panels, and/or customer panels


• 5. Create and optimize mechanisms that generate and track actionable customer insights to improve our products and services.


• 6. Domestic or international travel up to 10% to perform role responsibilities may be required

(40 hours / week, 8:00am-5:00pm, Salary Range $143100 - $193600)

Amazon.com is an Equal Opportunity – Aff…

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Basic Qualifications

Master’s degree or foreign equivalent degree in Human-Computer Interaction, Psychology, Anthropology, Technology Innovation, or a related field and 3 years of experience in the job offered or a related occupation. In the alternative, employer will accept a Bachelor’s degree or foreign equivalent degree in Human-Computer Interaction, Psychology, Anthropology, Technology Innovation, or a related field followed by 5 years of progressively responsible post-baccalaureate experience in the job offered or a related occupation.

Experience must include:

• 1) 3 years of experience in UX research


• 2) 3 years of experience with various research methodologies and when to apply them


• 3) 3 years of experience influencing product decisions and strategy


• 4) 3 years of experience working with cross-functional teams and managing stakeholder relationships


• 5) 3 years of experience delivering impactful research that drives product improvements


• 6) 3 years of experience with a variety of user research tools (e.g. remote testing platforms, diary studies, analytics tools, survey tools)

The pay range for this position in Sunnyvale, CA is $143100 - $193600 (yr); however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided by California Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.

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Preferred Qualifications

All applicants must meet all the above listed requirements.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:

Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.