UX Researcher

Veriipro; Irving (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Veriipro is seeking an experienced UX Researcher to lead and execute research initiatives that inform product strategy and design. The ideal candidate will have 5–8 years of experience, particularly in financial services or fintech, and proven skills in both qualitative and quantitative research methods.

This role requires strong collaboration with cross-functional teams and the ability to communicate findings effectively to stakeholders. Familiarity with usability standards and tools like UserTesting and Figma is essential.

Qualifications

• 5–8 years of UX research and product experience in financial services or fintech.
• Expertise in qualitative and quantitative research methods.
• Proven ability to lead research from scoping to reporting.

Responsibilities

• Lead and execute UX research initiatives across the product lifecycle.
• Plan mixed-method research to uncover user needs and pain points.
• Translate insights into actionable recommendations.

Skills

UX research

Product experience

Qualitative research methods

Quantitative research methods

Collaboration skills

Communication skills

Usability standards

Figma

Tools

UserTesting

Qualtrics

Figma

Job description

Must-Have Technical & Functional Skills

• 5–8 years of UX research and product experience, preferably in financial services, fintech, or enterprise SaaS environments.
• Expertise in qualitative and quantitative research methods.
• Proven ability to independently lead end-to-end research, from scoping and design to execution and reporting.
• Experience working with B2B/corporate clients or within regulated industries.
• Strong collaboration and communication skills across cross-functional and senior stakeholder groups.
• Ability to navigate ambiguity and translate complex problems into clear research plans and questions.
• Familiarity with usability, accessibility standards, and compliance considerations.
• Proficiency with tools such as UserTesting, Qualtrics, Figma, or similar platforms.

Desirable Skills

• Domain knowledge or strong interest in banking, treasury services, payments, or financial operations.
• Experience working in Agile and/or design thinking environments.
• Understanding of corporate banking KPIs (e.g., straight-through processing, turnaround time, operational risk).
• Interest or experience in leveraging AI in UX research workflows.

Roles & Responsibilities

• Lead and execute end-to-end UX research initiatives across the product lifecycle (discovery to post-launch).
• Plan and conduct mixed-method research to uncover user needs, behaviors, and pain points.
• Translate insights into actionable recommendations that inform product strategy and design decisions.
• Partner with Product, Design, Content, and Engineering teams to frame problems, test concepts, and iterate solutions.
• Conduct user interviews, usability testing, surveys, and competitive analysis.
• Develop personas, journey maps, and research artifacts to guide experience strategy.
• Communicate findings through clear narratives, presentations, and reports to influence stakeholders.
• Ensure research aligns with data privacy, regulatory, and compliance standards.
• Maintain and contribute to a centralized insights repository to support data-driven decision-making.
• Define and track UX and business KPIs to measure impact and success of solutions.