UX Researcher

UXR Hunt; Chicago (IL); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Generous PTO

Healthcare plans

Wellness benefits

Flexible workplace policy

Collaborative culture

Job summary

Ipsos is seeking a UX Researcher in Chicago at one of several locations (Chicago IL, Culver City CA, or San Francisco CA). The role involves leading UX research studies, mentoring junior researchers, and managing client relationships throughout the project lifecycle.

The candidate should have 2+ years in UX or related field, with 3+ years preferred in UX research or design, and a strong foundation in human factors or HCI.

Qualifications

• 2+ years of experience in user experience or a related field (e.g. qualitative or quantitative research).
• 3+ years of experience in user experience research or design is highly preferred.
• Bachelor’s degree or higher in human factors, HCI, behavioral sciences or equivalent experience, including Bachelor’s in fine arts (BFA).
• Demonstrated ability to mentor and coach team members.
• Strong client management and communication skills.
• Experience moderating various session types and techniques.
• Ability to plan logistics and support project lifecycles.

Responsibilities

• Support senior UX team members in preparation, execution, and reporting for studies or support design engagements.
• Lead interactions with clients for project work under senior oversight.
• Prepare logistics, screener development, recruiting, and facility vendor management.
• Moderate sessions and conduct data collection and analysis.
• Write reports with guidance from senior leaders and present final deliverables.
• Support bids and new business initiatives with oversight from directors.
• Manage project budgets and time management for team members.
• Mentor junior researchers and contribute to thought leadership.

Skills

Mentoring

Client management

Discussion guide development

Moderating sessions

Project logistics

Note taking

Communication skills

UX research

Team leadership

Education

Bachelor’s degree or higher in human factors, HCI, behavioral sciences or equivalent experience, including BFA

Tools

Screener development

Job description

Job Description

Title: UX Researcher

Location: Chicago IL, Culver City CA, or San Francisco CA

Who We Are

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And, we’re proud to share we’ve received our Great Place to Work Certification for 2022!

About User Experience

UX, a subdivision of our Customer Experience team, covers all aspects of the end-user's interaction with a company, and its products. UX research is at the heart of user-centered design, which is based on the notion that design should be informed by research about users, their expectations, their activities, and their interactions with products. Ipsos believes that as part of a user-centered design process, every design decision should be informed in part by UX research. Moreover, Ipsos believes that simply conducting evaluative UX research on completed designs is not as effective as conducting UX research throughout the process.

What You Can Expect To Be Doing

The UX Researcher executes core project activities with autonomy and accuracy. UX Researchers are proficient in all aspects of project work and are increasingly able to lead interactions with clients in the context of project work. This role is responsible for performing activities that directly support senior UX team members in preparation, execution, and reporting for studies and/or support design teams with engagements—their work is consistently high quality and thoughtful.

• The Researcher skillfully executes core activities to support projects, such as preparation, data collection and analysis, and reporting for research, as well as wireframing, and supporting research-based recommendations for design.
• The Researcher plays an active role in training and mentoring their Researcher colleagues on project work and through other team engagements. They demonstrate efficiency in a variety of UX activities and use non-project related time to support their senior colleagues in thought leadership and other internal initiatives.
• They are active contributors that find ways to add value to the team outside of assigned project work.
• Lead projects with the senior oversight of a Senior Lead Specialist or project leader.
• Conduct preparation activities, including logistical planning, screener development, recruiting and facility vendor management, discussion guide development, and data collection piloting activities with autonomy.
• Manage financials of the projects they lead, including time management of their project team members and budget accountability with their project manager or senior oversight.
• Execute data collection and analysis activities, including moderating sessions and interview activities.
• Write reports with guidance and direction from a senior leader. Support and provide insightful recommendations in reporting and producing/presenting final deliverables.
• Provide support to the team in various phases of a project as defined by project lead and project team members.
• Support client new business initiatives such as drafting proposals or assisting in bidding work with oversight from a Director or senior leader.

This might be the job for you if you have

• Demonstrated ability to mentor and coach team members. Experience in team leadership, including training
• Good understanding of client management
• Basic to proficient skills in discussion guide development
• Demonstrated ability to moderate a variety of session types and techniques
• Support logistics and planning throughout the project lifecycle
• Note taking ability to record data fitting research objectives
• Strong communication skills and ability to build client relationships
• 2+ years of experience in user experience or a related field (e.g. qualitative or quantitative research), required.
• 3+ years of experience in user experience research or design is highly preferred.
• Bachelor’s degree or higher in human factors, HCI, behavioral sciences or equivalent experience, including bachelor's in fine arts (BFA).

In accordance with NY/CO/CA/WA law, the estimated base salary range for this role is $85,000 to $95,000. Your final base salary will be determined based on several non-disc riminatory factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.

What’s In It For You

At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

About Us

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!

Inclusive Workplace Commitment

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data—they are the essence of who we are and what we do.

We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.

Equal Opportunity Employer

Ipsos is An Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

About The Team

The Innovation Service Line guides clients throughout the innovation journey as they develop and launch new or improved products and services spanning a range of verticals. We help our clients develop the initial idea for a product/service, ensure the fully-articulated description of the product/service resonates with consumers, confirm that prototypes of the product/service properly deliver on consumer expectations, and finetune the full mix prior to launch. This is accomplished using best-in-class services, including idea screening, concept testing, product testing, price and line optimization, package testing and volumetric forecasting.