UX Research Intern (Summer 2027)

United States Digital Space LLC; United States; Hybrid; USD 40,000 - 48,000; Full time

Benefits offered by this job

Mental health benefits

2 days paid time off

3 days sick time off

Subsidized commuter benefits

Ride credits

Job summary

United States Digital Space LLC seeks a qualitative User Experience Research Intern to elevate UX for drivers and riders across 300+ cities nationwide. You will work with senior researchers, gain mentorship, and partner with Design, PM, Analytics, and Engineering to derive deep user insights.

This internship emphasizes in-office hybrid work in Toronto, with exposure to field and usability studies and strong collaboration.

Qualifications

• Pursuing a Master's or PhD in HCI, Anthropology, Design, Psychology, Cognitive Science, or a related field from a Canadian university.
• Availability for Summer 2027 internship in Toronto.
• Strong organizational and detail-oriented skills.
• Excellent listening, analytical, and communication abilities.

Responsibilities

• Design and conduct studies across key product areas using ethnographic methods, diary studies, surveys, usability testing (remote/in-person).
• Review, analyze and communicate qualitative/quantitative data to generate actionable insights for product improvements.
• Collaborate with Design, Product, Analytics and Engineering to translate insights into recommendations.

Skills

Qualitative research

User interviews

Usability testing

Field research

Surveys

English writing

Data interpretation

Research coordination

Recruitment

Wireframing

Education

Master's or PhD in HCI / related field

Tools

Qualtrics

SurveyMonkey

Excel/Google Sheets

SQL/R/SPSS

Job description

At the company, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

the company is seeking a qualitative User Experience Research Intern to join our team, which aspires to elevate the user experience for our drivers and riders across 300+ cities nationwide. You will conduct research studies, as well as participate in studies alongside more senior researchers from which you’ll gain strong mentorship. You will partner with Design, Product Management, Analytics, and Engineering in order to derive deep insights about our users’ behaviors and attitudes, and communicate results and actionable recommendations across the company.

Interns contribute to user-facing products, working side-by-side with top User Experience Research team members in the industry while having autonomy from the get-go. the company fosters a collaborative environment in the office, so there's always a sharp mind eager to hear about your next idea. So what's yours?

Responsibilities:

• Design and conduct studies across key the company product areas -- independently and in conjunction with more senior researchers. You will utilize methods such as ethnographic & field research, diary studies, surveys, user/usability testing (remote and in-person), guerrilla research, and any other methods you find impactful

• Review, analyze, and communicate qualitative and/or quantitative data to generate tactical and strategic insights, as well as actionable recommendations which drive product innovation and design improvements for users

Experience:

• Currently pursuing aMaster'sor PhD degree in Human-Computer Interaction, Anthropology, Design, Psychology, Cognitive Science, or a related field from a university inCanada with agraduation date between December 2027 and Summer 2028 (required)

• Available during Summer 2027 for an internship inToronto

• Extraordinary organizational skills and meticulous eye for detail

• Strong listening and analytical skills; proactive troubleshooter

• Team player with excellent written & verbal communication skills

• Enthusiasm for a collaborative, highly energetic, fun and fast-paced environment

• Experience as a researcher and/or research coordinator for qualitative research studies or school-based research projects, including usability/user testing, surveys, field research, or user interviews

Bonus Points:

• Research experience with mobile technology

• Experience conducting qualitative research in applied research settings, ideally within a Product organization

• Experience designing surveys and experimental research, and analyzing large datasets using appropriate statistical methods

• Experience using Qualtrics or SurveyMonkey

• Experience cleaning, handling, and transforming data in Microsoft Excel and/or Google Sheets

• Experience with SQL, R, and/or other data analysis software (e.g., SPSS)

• Experience with research participant recruitment and management practices

• Design thinking, visual communication, information design, or wireframing skills

Benefits:

• Mental health benefits

• In addition to holidays, interns receive 2 days paid time off and 3 days sick time off

• Subsidized commuter benefits and the company ride credits

*the company is committed to creating an inclusive workforce that fosters belonging. the company believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. the company also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.*

*the company highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. the company considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks the company offers.*

*The expected base pay range for this position in the Toronto area is CAD $40 - CAD $48 per hour. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.*

*the company may use artificial intelligence to screen applicants, however, the company employees make the ultimate selection and hiring decisions.*

*This is a new position.*