UX Research Coordinator

Global Payments; Chicago (IL); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading company in Payment Solutions is seeking a UX Research professional to manage Customer Advisory Boards and conduct qualitative research. This role offers opportunities for career growth and flexibility to work remotely from anywhere in the U.S. Join a collaborative environment focused on shaping user experiences that impact millions.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Flexibility to work remotely

Qualifications

• Minimum 2 years of relevant work experience in user experience, research operations, or related fields.
• Experience with usability studies and contextual inquiries.
• Willingness to travel 1-2 times per year, if necessary.

Responsibilities

• Organize and manage Customer Advisory Boards for effective stakeholder communication.
• Conduct qualitative research to understand user needs.
• Collaborate with designers and product managers to prioritize research findings.

Skills

User experience

Research design

Time management

Project management

Communication

Education

Bachelor's degree in Anthropology, HCI, Sociology, Psychology, or Industrial Design

Tools

UserTesting

Figjam

Job description

Employer Industry: Payment Solutions

Why consider this job opportunity:
- Comprehensive benefits package including medical, dental, and vision care
- Opportunity for career advancement and growth within the organization
- Flexibility to work remotely within the United States
- Involvement in shaping user experiences that impact millions of users
- Chance to collaborate with cross-functional teams and key stakeholders

What to Expect (Job Responsibilities):
- Organize, coordinate, and manage Customer Advisory Boards to ensure effective communication and engagement
- Drive the growth of CABs, maintaining internal communication with stakeholders such as Product Managers, UX, and Customer Support
- Collect, analyze, and present insights from CABs to inform product and UX strategies
- Conduct qualitative research to gather user needs and behaviors through various methods
- Collaborate with designers and product managers to prioritize research findings in a fast-paced environment

What is Required (Qualifications):
- Bachelor's degree in a relevant field such as Anthropology, HCI, Sociology, Psychology, or Industrial Design
- Minimum 2 years of relevant work experience in user experience, research operations, or related fields
- Experience with research design and various methods such as usability studies and contextual inquiries
- Excellent time management and project management skills to handle multiple projects
- Strong communication skills and ability to work collaboratively in a team environment

How to Stand Out (Preferred Qualifications):
- Degree (BA/MS) in a related field
- Experience in Research Operations and managing customer panels or user groups
- Familiarity with UX Research tools like UserTesting and Figjam
- Experience in the payments or technology industry
- Willingness to travel 1-2 times per year, if necessary

#PaymentSolutions #UXResearch #RemoteWork #CareerGrowth #UserExperience

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