UX Designer II, ShipTech , Amazon Delivery Experience

Amazon.com Services LLC; Bellevue (WA); On-site; USD 140,000 - 180,000; Full time

Job summary

Amazon.com Services LLC’s Under the Roof design team, embedded with ShipTech, seeks an experienced UX designer to own the user experience for a focused workstream in logistics.

You will conduct field research in warehouses and delivery centers, translate insights into prototypes, and collaborate with product and engineering to deliver scalable, data-informed interfaces that help operators make fast, reliable decisions.

Qualifications

• 5+ years of design experience in UX/UI
• Experience conducting field research in operational environments
• Ability to translate user insights into clear design concepts
• Proven collaboration with product and engineering teams
• Strong prototyping skills using modern tools

Responsibilities

• Conduct in-depth workflow research and mapping across operator and leadership user groups to understand operational tasks, pain points, and decision-making processes
• Translate strategic direction into specific UX concepts, interaction flows, and design patterns grounded in real operational workflows
• Design and iterate on user experiences through rapid prototyping, informed by ongoing field research and operator validation
• Create design artifacts and documentation ready for engineering handoff, ensuring clarity and technical feasibility
• Drive design consistency and establish patterns that scale across related workstreams
• Partner with product and engineering teams to ensure designs are technically sound and operationally grounded
• Aggregate and synthesize qualitative and quantitative research data to inform design decisions
• Present design rationale and research insights to stakeholders, building alignment around user-centered approaches
• Contribute to design reviews and feedback cycles, raising the bar for design quality across the team

Skills

Field research

User interviews

Interaction design

Prototyping

Cross-functional collaboration

Design rationale

Tools

Figma

Sketch

Adobe CC

Prototyping tools

Job description

We are designing the experiences that power Amazon's worldwide delivery network - enabling the delivery of billions of packages to customers in record speeds, and providing for a safe, efficient, and rewarding work experience for millions of people. The impact here is palpable. Every Amazon package you see on every doorstep - you are part of that. The systems you design touch every mile of the journey, from the moment an order leaves a fulfillment center to the moment it arrives at a customer's door. You will see your impact in the real world, every single day.

Our design team sits at the intersection of complex operational systems and human-centered thinking - making the invisible infrastructure that moves everything work better for everyone. You are joining a team with a unified vision. Every designer here contributes to the same mission: building world-class experiences that make Amazon's delivery network safer, faster, and more rewarding for the people who power it.

In this role, you'll tackle one of the hardest problems in logistics: designing the systems that help operators and leaders make split-second decisions that move billions of packages. You'll be embedded with ShipTech, continuously spending time in the field-in warehouses, delivery stations, and sorting centers-learning from operators and understanding their toughest challenges. You'll own the user experience for a focused workstream, working with product and engineering to translate those insights into clear, usable designs that people actually rely on.

To succeed, you must be genuinely curious about how work happens and driven by field research. You'll partner with designers across the organization to raise the bar on design craft and coherence.

Join us in making complex decisions feel simple for the people keeping Amazon moving.

Key job responsibilities

• Conduct in-depth workflow research and mapping across operator and leadership user groups to understand operational tasks, pain points, and decision-making processes
• Translate strategic direction into specific UX concepts, interaction flows, and design patterns grounded in real operational workflows
• Design and iterate on user experiences through rapid prototyping, informed by ongoing field research and operator validation
• Create design artifacts and documentation ready for engineering handoff, ensuring clarity and technical feasibility
• Drive design consistency and establish patterns that scale across related workstreams
• Partner with product and engineering teams to ensure designs are technically sound and operationally grounded
• Aggregate and synthesize qualitative and quantitative research data to inform design decisions
• Present design rationale and research insights to stakeholders, building alignment around user-centered approaches
• Contribute to design reviews and feedback cycles, raising the bar for design quality across the team

About the team

Under the Roof is a design team within Amazon Delivery Experience. We create experiences and tools that enable operators, managers, and leaders across Amazon's fulfillment and logistics network to work safely, efficiently, and effectively. Our design work spans the complete operational journey, from frontline associate tools to analytics platforms that inform leadership decisions.

You are part of the Under the Roof design team, embedded with ShipTech, a cross-functional product and engineering team focused on analytical tools and operational decision-making systems. You will report to UX leadership and collaborate closely with ShipTech's product and engineering partners on a dedicated workstream where strategy is set collaboratively.

Basic Qualifications:

• 5+ years of design experience
• Proven experience conducting field research and user interviews; with a genuine interest in understanding operational environments
• Demonstrated interaction design and prototyping skills, with experience translating user insights into design solutions
• Experience collaborating with product, engineering to solve ambiguous problems
• Advanced proficiency in prototyping, with both AI-augmented creation tools (e.g., Figma Make, Kiro, Claude or similar) and traditional design tools (e.g., Figma, Sketch, Adobe Creative Cloud)
• An aesthetic sense and ability to make confident design decisions in the face of constraints
• Demonstrated empathy for the people using your designs and commitment to user-centered practices

Preferred Qualifications:

• Experience designing for associate or operator-facing software in logistics, supply chain, or fulfillment environments
• Experience designing information-dense interfaces that use data visualization to surface what matters most

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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