UX Designer, Amazon Delivery Customer Experience

Amazon.com Services LLC; Bellevue (WA); On-site; USD 118,000 - 160,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Job summary

Amazon.com Services LLC is seeking a Senior UX Designer for the Delivery Experiences team to reimagine how customers choose delivery options. You will work with senior leaders and cross-functional partners to translate insights into intuitive, data-driven interfaces that guide decisions and delight users.

You’ll design flows, wireframes, and prototypes, advocate for the customer with usability testing and analytics, and present work to executives. This role is based in Bellevue, WA.

Qualifications

• 3+ years of design experience.
• Have an available online portfolio.

Responsibilities

• Bring forward innovative ideas and solutions and raise the bar on customer's experience with delivery.
• Effectively advocate and design for the customer through objective data such as market analysis, customer insights, technical constraints/opportunities, and business insights
• Partner closely with business and development teams to plan and balance immediate changes with long-term, scalable solutions
• Quickly and thoroughly creating user flows, wireframes, visual designs, and prototypes to effectively concept and communicate detailed interaction behaviors that support decision making and development
• Assess and optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, user research, and interpreting analytic data
• Present design work to UX partners, cross-disciplinary teams, and executive leaders

Skills

UX design

Portfolio

Job description

Can you empathize with moments of hesitation when trying to choose between delivery options, wondering if you're making the right decisions to get the most convenience? Amazon Delivery's Customer Experiences team (ADX CX) is seeking our next Senior UX Designer to make these problems of the past and pioneer the future of our delivery choice experiences. In this role, you'll help re-imagine how millions of customers understand and select the best delivery option to suit their unique needs. Working directly with senior leaders and multi-disciplinary teams across partner organizations, you'll uncover insights that bridge the gap between customer needs and delivery capabilities, creating experiences that naturally guide people to their best choice. Your vision will simplify complex logistics into clear, meaningful options, crafting interfaces that make these into moments of customer delight and confidence.

Key job responsibilities

• Bring forward innovative ideas and solutions and raise the bar on customer's experience with delivery
• Effectively advocate and design for the customer through objective data such as market analysis, customer insights, technical constraints/opportunities, and business insights
• Partner closely with business and development teams to plan and balance immediate changes with long-term, scalable solutions
• Quickly and thoroughly creating user flows, wire frames, visual designs, and prototypes to effectively concept and communicate detailed interaction behaviors that support decision making and development
• Assess and optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, user research, and interpreting analytic data.
• Present design work to UX partners, cross-disciplinary teams, and executive leaders

About the team

The Amazon Delivery's Customer Experience team (ADX CX) team is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration, collaboration, and connection by bringing their authentic selves to work and respecting everyone's unique voices. We love complex problems, growing in fast-evolving environments, taking action, and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.

Basic Qualifications:

• 3+ years of design experience

Preferred Qualifications:

• Have an available online portfolio

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 117,800.00 - 160,000.00 USD annually