UX Design Ops Manager — Delivery & Governance

Insulet Corporation; Acton (MA); On-site; USD 140,000 - 190,000; Full time

Job summary

Insulet Corporation is seeking a Manager, User Experience & Design Operations to lead a team of UX designers and researchers for the Omnipod 5 sustaining portfolio. You will establish governance, operating models, and metrics to enable efficient, customer-centered delivery across post-market enhancements and regulatory commitments.

The role partners with Product, Engineering, Regulatory, Quality, Customer Care, and Marketing to scale UX practices while maintaining a high-quality user experience

Qualifications

• Bachelor's degree in Human Factors, Human-Computer Interaction, Design, Psychology, Engineering, Business, or related field.
• 8+ years of experience in UX Design, UX Research, Service Design, Design Operations, or related disciplines.
• 3+ years of people leadership experience managing UX teams.
• Experience building or scaling Design Operations practices.
• Proven success leading cross-functional initiatives within complex organizations.
• Strong understanding of UX methodologies, research practices, design systems, accessibility, and customer-centered design.
• Demonstrated expertise with resource planning, prioritization, operational management, and process improvement.

Responsibilities

• Lead and develop a team of UX designers and researchers supporting the Omnipod 5 sustaining portfolio.
• Own and continuously improve the UX operating model for the Omnipod 5 sustaining business.
• Establish scalable processes for UX intake, prioritization, resource allocation, capacity planning, and roadmap alignment.
• Develop and maintain operational frameworks that increase delivery predictability and team effectiveness.
• Drive standardization of UX workflows, tools, templates, documentation, and governance.
• Create and manage UX performance metrics and dashboards that demonstrate operational health and business impact.
• Lead continuous improvement initiatives to reduce inefficiencies, rework, and delivery bottlenecks.
• Partner with Product Management and Engineering leadership to align UX work with business priorities and release plans.
• Manage UX capacity forecasting, quarterly planning, and portfolio prioritization activities.
• Facilitate planning discussions to balance customer needs, business value, technical constraints, and regulatory commitments.
• Provide visibility into UX resource allocation, dependencies, risks, and delivery forecasts.
• Establish governance mechanisms that enable informed decision-making and prioritization.
• Define and evolve effective engagement models between UX and its cross-functional partners.
• Ensure UX processes and deliverables support medical device quality system requirements.
• Partner with Quality and Regulatory Affairs teams to maintain necessary usability, human factors, and design documentation.
• Support audits, submissions, post-market activities, and risk mitigation efforts.
• Establish repeatable workflows that balance innovation, efficiency, compliance, and customer experience.

Skills

UX Design

UX Research

Leadership

Design Operations

Cross-functional collaboration

Education

Bachelor's degree in Human Factors/UX/Design

Tools

Design systems

Job description

Insulet Corporation is seeking a Manager, User Experience & Design Operations to lead a team of UX designers and researchers for the Omnipod 5 sustaining portfolio. You will establish governance, operating models, and metrics to enable efficient, customer-centered delivery across post-market enhancements and regulatory commitments.

The role partners with Product, Engineering, Regulatory, Quality, Customer Care, and Marketing to scale UX practices while maintaining a high-quality user experience