UX Design Manager, North American Stores Design

Amazon; New York (NY); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is on the lookout for a dynamic UX Design Manager to elevate customer experiences across diverse shopping platforms. This role involves leading a creative team dedicated to innovative design solutions that resonate with millions of customers. You will have the opportunity to foster a culture of empathy, diversity, and inclusion while driving impactful design strategies. If you are passionate about creating fluid and beautiful user experiences and ready to challenge the status quo, this position offers a thrilling chance to make a significant impact in the retail space.

Qualifications

• 6+ years of design experience required.
• 3+ years of experience leading design teams essential.

Responsibilities

• Lead the design of innovative retail and platform shopping experiences.
• Deliver high quality customer experiences that scale and impact business.

Skills

UX Design

Team Leadership

Human-Centered Design

Cross-Functional Collaboration

Customer Experience (CX)

Job description

UX Design Manager, North American Stores Design

Job ID: 2914823 | Amazon.com Services LLC

Amazon North America Stores (NAS) Design organization is seeking our next UX Design Manager. Our team is dedicated to being the beacon of design excellence within the highly visual, emotive, and impassioned space where shopping and innovative technology meet. We need your experience, optimism, and energy to build simple, fluid, and beautiful experiences that accommodate Amazon’s growing and diverse product selection (e.g. household basics, beauty, fashion, home and lifestyle, pets, automotive, electronics, and more), and give customers everything they need to make confident buying decisions while delighting them along the way. We are constantly spotting opportunities to set new standards and challenge the status quo, which is why we need people who are aligned with our leadership principles and ready to make a serious impact on our industry and the world. A UX Design Manager role on our team offers the opportunity to lead the design of innovative retail and platform shopping experiences across multiple big, exciting and diverse programs worldwide.

Key Job Responsibilities

1. You seek new ways to raise the CX bar with your team and org.
2. You deliver high quality customer experiences that scale and deliver business impact.
3. You effectively hire, manage performance, and coach members of your team.
4. You have developed mechanisms to manage your forward looking slate, conduct growth plan meetings, and effectively promote your team members.
5. You lead with human-centered design methods or processes that consider stakeholder and partner teams.
6. You delegate appropriately to optimize performance against team goals and employee development.
7. You foster innovation and a culture for taking strategic risk.
8. You create an environment that prioritizes diversity, equity and inclusion and creates a culture of empathy where individuals can be their authentic and best self.
9. When confronted with divergent views, you find the best way forward through building alignment, and use judgment to manage escalations and mitigate long-term risks.

About the Team

We’re an eclectic creative team of design, research, writing and design technology professionals that share our experiences and help each other succeed. Our creative work impacts millions of customers, thousands of selling partners, and hundreds of coworkers every day. We hire people who are unafraid of bringing their authentic selves to work. Our inspiration and collaboration depend on the diversity of our teams and the inclusion of all voices in our process. We love a complex problem and moving fast in a growing and changing environment. We appreciate action and learning from mistakes. Championing our customers, placing their particular goals in the forefront, informing the collective design, and lifting customer empathy across the larger organization gives is our sweet spot.

BASIC QUALIFICATIONS

1. 6+ years of design experience.
2. 3+ years of leading design teams experience.
3. Experience managing teams.
4. Experience leading design teams in problem definition, artifact rendering, cross-functional collaboration and delivery, and user validation and measurement.

PREFERRED QUALIFICATIONS

Experience working cross-team and synthesize feedback and input from product management, engineering, testing, and marketing.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.