UX Design - Manager- Commercial Technology & Innovation

PwC; Chicago (IL); On-site; USD 99,000 - 232,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Job summary

PwC in Chicago is seeking a UX Design Manager to lead the design of innovative software products within Advisory. You will guide cross-functional teams, mentor designers, and ensure high-quality UX outcomes that align with client needs and PwC standards.

You will drive user research, usability testing, and prototyping, translating insights into compelling user experiences and strong customer journeys across products.

Qualifications

• Bachelor's degree required.
• 5+ years of UX design experience.
• Experience leading design teams and projects.
• Strong knowledge of user-centered design and usability testing.
• Proficiency in UI prototyping and research methods.

Responsibilities

• Lead UX design initiatives to enhance product interaction and satisfaction.
• Guide teams in strategic planning and execution of user-centered design projects.
• Utilize analytical thinking and creative design to develop innovative software solutions.
• Conduct user research and usability testing to inform design decisions.
• Develop user personas and customer experience strategies to align with client needs.
• Oversee the creation of user interface prototypes and design for usability.
• Collaborate with cross-functional teams to integrate human-computer interaction principles into product development.
• Mentor team members to expand their skills and grow professionally.
• Address conflicts or issues with clients and stakeholders effectively.
• Uphold professional and technical standards in all design activities.

Skills

UX design

Team leadership

User research

Usability testing

Prototyping

Design mentoring

Education

Bachelor's degree

Job description

The Opportunity

As a UX Design Manager in Commercial Technology & Innovation, you will lead the charge in creating and enhancing user experiences for innovative software products and solutions. Within our Advisory practice, you will leverage your growing business knowledge to identify opportunities that contribute to the success of our firm. You will play a pivotal role in driving product innovation, combining technical experience with creative thinking to meet the evolving needs of clients.

As a Manager, you will motivate, develop, and inspire your team to deliver quality outcomes. You are responsible for coaching and leveraging team members' unique strengths to meet client expectations. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You will embrace technology and innovation to enhance your delivery and encourage others to do the same. In this role, you will take ownership of projects, confirming their successful planning, budgeting, execution, and completion. You will address conflicts or issues, engaging in challenging conversations with clients and team members, while upholding professional and technical standards.

Responsibilities

• Leading user experience design initiatives to enhance product interaction and satisfaction
• Guiding teams in the strategic planning and execution of user-centered design projects
• Utilizing analytical thinking and creative design to develop innovative software solutions
• Conducting user research and usability testing to inform design decisions and improve user journeys
• Developing user personas and customer experience strategies to align with client needs
• Overseeing the creation of user interface prototypes and design for usability
• Collaborating with cross-functional teams to integrate human-computer interaction principles into product development
• Mentoring team members to expand their skills and encourage professional growth
• Addressing and resolving conflicts or issues with clients and stakeholders effectively
• Upholding professional and technical standards in all design and development activities

What You Must Have

• At least a Bachelor's degree
• At least 5 years of experience

What Sets You Apart

• Excelling in analytical thinking and creative design
• Demonstrating proficiency in human-centered design and usability testing
• Utilizing experience in user interface prototyping and user research
• Developing customer experience strategies and user personas
• Leading teams in user experience design and metricsMentoring others in design development and survey research

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus.

PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.

To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.