Senior Content Manager — Customer Success & UX

Mindlance; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A national recruiting company is seeking an experienced content writer in San Francisco. The role focuses on managing and creating customer support content, web, and mobile writing. Ideal candidates will have over 5 years of experience, particularly in an Agile environment. Communication and critical-thinking skills are paramount. This opportunity requires creativity and the ability to collaborate effectively within teams. Interested candidates should contact Raghu Varun to apply.

Qualifications

• 5+ years of professional writing experience, including 3 years in web and mobile content.
• Professionalism in all aspects of daily work.
• Experience with branding and writing marketing content is a plus.

Responsibilities

• Manage and streamline customer success content across various formats.
• Collaborate with Customer Support to define content requirements.
• Conduct user acceptance testing for email templates.
• Maintain and document email content standards.
• Engage with Product and Marketing on content strategies.

Skills

Creative communication

Critical thinking

Collaboration in cross-functional teams

Project management

Agile UX experience

Job description

A national recruiting company is seeking an experienced content writer in San Francisco. The role focuses on managing and creating customer support content, web, and mobile writing. Ideal candidates will have over 5 years of experience, particularly in an Agile environment. Communication and critical-thinking skills are paramount. This opportunity requires creativity and the ability to collaborate effectively within teams. Interested candidates should contact Raghu Varun to apply.