Senior Content Manager — Customer Success & UX

Mindlance, Inc.; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

A national recruiting company is seeking an experienced content writer in San Francisco. The role focuses on managing and creating customer support content, web, and mobile writing. Ideal candidates will have over 5 years of experience, particularly in an Agile environment. Communication and critical-thinking skills are paramount. This opportunity requires creativity and the ability to collaborate effectively within teams. Interested candidates should contact Raghu Varun to apply.

Qualifications

• 5+ years of professional writing experience, including 3 years in web and mobile content.
• Professionalism in all aspects of daily work.
• Experience with branding and writing marketing content is a plus.

Responsibilities

• Manage and streamline customer success content across various formats.
• Collaborate with Customer Support to define content requirements.
• Conduct user acceptance testing for email templates.
• Maintain and document email content standards.
• Engage with Product and Marketing on content strategies.

Skills

Creative communication

Critical thinking

Collaboration in cross-functional teams

Project management

Agile UX experience

Job description

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com

Job Description

Job Responsibilities:
• Manage, create and find opportunities to streamline customer success content including but not limited to transactional emails, Customer Support templates, user documentation and help FAQs
• Work with Customer Support organization to define template architecture, data requirements and use cases for email platforms
• Own user acceptance testing for email templates
• Maintain documentation and versioning for email content
• Consult with Product and Marketing organizations on content strategy and initiatives affecting consumer engagement
• Uphold and help us content standards, including terminology, voice and tone
• Understand the global content lifecycle (translation, adaptation, and other systems), and partner with the teams that manage it
• Work well in Agile/Lean UX, remote, and cross-functional environments
• Execute project work quickly and efficiently – ours is a culture that prides getting stuff done as well as being creatively brilliant
• Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real business results
Job Requirements
• Excellent, highly creative communication and critical-thinking skills
• At least 5 years of professional writing experience, with 3 years writing web and mobile content
• Ability to collaborate effectively in cross-functional design and product teams
• Ability to manage multiple projects in a fast-paced environment
• Experience in Agile UX environment preferred
• Professionalism in all aspects of daily work
• Experience with branding and writing both marketing and interaction content a plus

Additional Information

To discuss on this opportunity feel free to reach Raghu Varun
Call on 732.579.3433 or email your resume to raghuv1(at)mindlance.com

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