Utilization Management Training Specialist

Acentra Health; Richmond (VA); On-site; USD 51,000 - 59,000; Full time

Job summary

Acentra Health is seeking a Provider Relations Coordinator to join the Training and Education team in our Richmond, VA area office. The role supports Utilization Management services through developing training resources, conducting audits, and coordinating education to improve performance and adherence to policies.

The position focuses on training development, quality assurance, and collaboration with leadership to drive provider education and compliance across the organization.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Three+ years in healthcare operations, utilization management, provider relations, training, or quality assurance.
• Experience developing, coordinating, or delivering training materials.
• Strong organizational, analytical, and problem-solving skills.
• Excellent verbal and written communication; presentation skills.
• Proficiency with Microsoft Office and virtual meeting platforms.

Responsibilities

• Coordinate development, implementation, and maintenance of provider training and educational programs.
• Create and distribute provider manuals, guides, SOPs, and training materials.
• Conduct onboarding and ongoing training for providers.
• Coordinate trainings, webinars, workshops, and educational meetings.
• Identify training needs through quality reviews and performance monitoring.
• Support curricula development to improve provider compliance.

Skills

Organizational skills

Analytical thinking

Problem-solving

Verbal communication

Written communication

Microsoft Office

Virtual meeting platforms

Education

Bachelor's degree in Healthcare Administration, Education, Public Health, Business Administration, Nursing, or related field

Job description

Acentra Health is seeking a Provider Relations Coordinator to join the Training and Education team in our Richmond, VA area office. The role supports Utilization Management services through developing training resources, conducting audits, and coordinating education to improve performance and adherence to policies.

The position focuses on training development, quality assurance, and collaboration with leadership to drive provider education and compliance across the organization.