Utilization Management Nurse Specialist RN II

L.A. Care Health Plan; Los Angeles (CA); On-site; USD 89,000 - 142,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Tuition Reimbursement

Retirement Plans

Medical, Dental and Vision

Wellness Program

Volunteer Time Off (VTO)

Job summary

L.A. Care Health Plan in Los Angeles, CA is hiring a Utilization Management Nurse Specialist RN II to coordinate and approve medically necessary referrals and discharge planning.

You will work with the UM Manager and Physician Advisor on case reviews, and ensure timely, accurate communications to members and providers. The role requires an RN with 5+ years in varied clinical settings and 2+ years in Utilization Management/Case Management; California RN license and CCM preferred.

Qualifications

• An RN with strong clinical background in acute care settings.
• Minimum 5 years of varied RN clinical experience.
• 2+ years in Utilization Management/Case Management in hospital/HMO settings.

Responsibilities

• Coordinate and approve medically necessary referrals.
• Communicate determinations to members and providers within policy timelines.
• Assist with discharge planning and concurrent review.
• Collaborate with UM Manager and Physician Advisor on case reviews.
• Maintain documentation in the system of record.

Skills

Time management

HIPAA compliance

Customer service

Verbal and written communication

Research and problem solving

Team collaboration

Education

Associate's Degree in Nursing

Bachelor's Degree in Nursing

Tools

Outlook

Word

Excel

PowerPoint

Job description

Salary Range: $88,854.00 (Min.) - $115,509.00 (Mid.) - $142,166.00 (Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

The Utilization Management Nurse Specialist RN II facilitates, coordinates, and approves medically necessary referrals that meet established criteria. Assures timely and accurate determination and notification of referrals and reconsiderations based on the referral determination status. Generates approval, modification and denial communications, to include member and provider notification of referral determination. Actively monitors for admissions in any inpatient setting. Performs telephonic and/or onsite admission and concurrent review, and collaborates with onsite staff, physicians, providers, member/family interaction to develop and implement a successful discharge plan. Works with the UM Manager and Physician Advisor on case reviews for pre-service, concurrent, post-service and retrospective claims medical review. Monitors and oversees the collection and transfer of data (medical records) and referral requests by Providers. Acts as a department resource for medical service requests /referral management and processes. Receives incoming calls from providers, professionally handles complex calls, researches to identify timely and accurate resolution steps. Follows up with caller to provide response or resolution steps. Answers all inquiries in a professional and courteous manner.

Duties

• Promote and support team engagements, programs and activities to create and ensure a positive and productive workplace environment.
• Perform telephonic and/or onsite admission and concurrent review, and collaborates with onsite staff, physicians, providers, the member and significant others to develop and implement a successful discharge plan. Process, finalize and facilitate inbound requests that are received from providers.
• Generate appropriate member and provider communication for all determinations within the required timelines as defined by the most current department policy.
• Facilitate/review requests for Higher level of care or skilled nursing/discharge planning needs. Research for appropriate facilities, specialty providers and ancillary providers to utilize for all lines of business. Identification of potential areas of improvement within the provider network.
• Identify and initiate referrals for appropriate members to the various L.A. Care programs/processes and external community based programs or Linked and Carve Out Services (e.g. DDS/CCS/MH). Potential quality of care/potential fraud issues are identified and documented per L.A. Care policy. High risk/high cost cases and reports are maintained and referred to the Physician Advisor/UM Director. Document in platform/system of record. Utilize designated software system to document reviews and/or notes.
• Receive incoming calls from providers, professionally handle complex calls, research to identify timely and accurate resolution steps. Follow up with caller to provide response or resolution steps. Answer all inquiries in a professional and courteous manner.

Perform Other Duties As Assigned.

Education Required

Associate's Degree in Nursing

Education Preferred

Bachelor's Degree in Nursing

Experience

Required:

At least 5 years of varied RN clinical experience in an acute hospital setting.

At least 2 years of Utilization Management/Case Management experience in a hospital or HMO setting.

Preferred:

• Managed Care experience performing UM and CM at a medical group or management services organization.
• Experience with Managed Medi-Cal, Medicare, and commercial lines of business.

Skills

Required:

• Must be computer literate, with expertise in Outlook, Word, Excel, PowerPoint. Effectively utilizes computer and appropriate software and interacts as needed with L.A. Care Information System. Knowledge of personal computer, keyboarding, and appropriate software to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Prepare clear, comprehensive written and oral reports and materials.
• Provision of excellent customer service required due to frequent communication with providers and other members of the interdisciplinary team
• Excellent time management and priority-setting skills.
• Maintains strict member confidentiality and complies with all HIPAA requirements.
• Strong verbal and written communication skills.

Preferred:

• Knowledge of National Committee for Quality Assurance (NCQA) requirements for Utilization Management or Care Management (CM).
• Knowledge of Department of Health Care Services (DHCS) or Centers for Medicare and Medicaid Services(CMS) requirements for health plan compliance with UM or CM.

Licenses/Certifications Required

Registered Nurse (RN) - Active, current and unrestricted California License

Licenses/Certifications Preferred

Certified Case Manager (CCM)

Required Training

Physical Requirements
Light

Additional Information

May work on occasional weekends and some holidays depending on business needs.

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

L.A. Care Offers a Wide Range Of Benefits Including

• Paid Time Off (PTO)
• Tuition Reimbursement
• Retirement Plans
• Medical, Dental and Vision
• Wellness Program
• Volunteer Time Off (VTO)