Utilization Management Coordinator - Healthcare Operations

Liberty Healthcare Management; Wilmington (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Liberty Healthcare Management in Wilmington, NC is seeking a Utilization Management Administrative Coordinator. The role provides day-to-day UM support, processes authorizations, monitors queues, and supports documentation and policy development.

The position requires attention to detail, strong organizational skills, and the ability to work with UM RNs and leadership. It involves on-call rotation and interaction with remote staff.

Qualifications

• High School Diploma or equivalent is required.
• 3–5 years of experience in a medical office or health insurance company, preferably with a Health Plan.
• Expert in medical terminology.
• Excellent Organization and Priority skills.
• Excellent computer skills and ability to learn new systems.
• Strong attention to detail, organizational skills, and interpersonal skills.
• Demonstrated ability to problem-solve and manage professional relationships.
• Healthcare industry knowledge, preferred.
• Excellent listening, verbal, written and interpersonal communication skills.
• High level of professionalism and confidentiality, with a strong customer focus.
• Can adapt well to operational needs with excellent follow-up skills.
• Must be self-motivated, with a work ethic of dedication and the discipline to work independently.
• Must have a valid driver’s license.
• Proven ability to communicate concisely and confidently with all staff levels. Can clearly communicate instructions to remote users.

Responsibilities

• Day-to-day assistance with the management of the Utilization Management department and all Utilization Management activities, including authorization and timeliness.
• Quality monitoring focusing on fax and authorization queues, and other incoming and outgoing documents.
• Assist UM RNs and Director with projects as needed.
• Attend and contribute to internal Utilization Management meetings.
• Be an interactive UM team member to ensure compliant execution of UM program.
• Review admissions and service requests for the following.
• Monitor authorization requests, queues, medical documents, and approaching timelines.
• Occasional assistance with colleagues on coding, medical records, pre-certification reimbursement and denial/appeals.
• Use critical thinking to navigate Managed Care program guidelines.
• Contribute to development of written policies, procedures and workflows.
• Be part of the on-call rotation when needed.

Skills

Medical terminology

Organization skills

Computer skills

Attention to detail

Problem-solving

Communication skills

Professionalism

Confidentiality

Self-motivated

Driver's license

Remote communication

Education

High School Diploma or equivalent

Job description

Liberty Healthcare Management in Wilmington, NC is seeking a Utilization Management Administrative Coordinator. The role provides day-to-day UM support, processes authorizations, monitors queues, and supports documentation and policy development.

The position requires attention to detail, strong organizational skills, and the ability to work with UM RNs and leadership. It involves on-call rotation and interaction with remote staff.