Utilization Management Coordinator

Universal Health Services, Inc.; Lancaster (Lancaster County); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

401(k) with company match

Tuition reimbursement

SoFi student loan refinancing program

Career development opportunities

Discounted stock plan

Job summary

Lancaster Behavioral Health Hospital (LBHH) seeks a dedicated Utilization Management Coordinator to manage authorization reviews with payers, collaborate with social work, nursing, and intake teams, and guide care level decisions.

The role emphasizes accurate documentation, timely denials follow-up, and active participation in a multidisciplinary team to optimize patient outcomes at this 126-bed facility.

Qualifications

• Bachelor's degree in psychology or related field; master's preferred.
• 1–3 years of Utilization Management experience.
• RN or Social Work licensure preferred.

Responsibilities

• Perform timely clinical reviews to secure authorizations for continued treatment across payer types.
• Coordinate with hospital teams to ensure documentation aligns with patient conditions.
• Educate treatment team on level of care requirements and payer expectations.
• Follow up on denials weekly with detailed documentation in the system.

Skills

Utilization management

Team collaboration

Documentation accuracy

Education

Bachelor's degree in psychology or related field

Master's degree preferred

Tools

Midas system

Job description

Responsibilities

Lancaster Behavioral Health Hospital (LBHH) is a 126-bed, inpatient psychiatric hospital and joint venture between Lancaster General Health/Penn Medicine and Universal Health Services.

In addition to a general adult unit and dedicated adolescent unit, the facility offers services for treating those with co-occurring disorders on the psychiatric-medical unit, an intensive adult unit to care for those with severe conditions, as well as a women's trauma unit.

The Utilization Management Coordinator is responsible for completing the following duties and tasks:

• Performs timely, daily clinical reviews with all payer types (Managed Medicare, Managed Medicaid and commercial) to secure authorization for continued treatment (i.e. by fax, telephone or on-line) based on payer's criteria.
• Works collectively with hospital operations (social services, business office, Intake, Nursing) to ensure timely documentation is aligned with patient conditions.
• Functions as a key member of the multidisciplinary treatment team to educate and guide on level of care requirements and payer expectations for patient acuity and appropriate utilization.
• Ensure that all denials are followed up weekly and documentation is detailed.
• Assures that Midas documentation is updated daily and appropriately. That all documentation has enough detail to ensure no issues with payment.

What do our current employees value at LBHH?

• An environment that puts patient care first.
• One of the most rewarding aspects of working at LBHH is providing excellent care, comfort, and security to the patients and families you treat, at their most vulnerable times.
• Having the opportunity to grow, learn, and advance in your career.
• There are very robust continuing education options and opportunities for leadership development.
• Supportive and responsive leadership.
• Competitive salary and comprehensive benefits package.

What's in it for me?

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• Robust tuition reimbursement
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• An opportunity to make a difference every single day

Qualifications

What Does LBHH Require for this Role?

Education: Bachelor's degree in psych related field and/or equivalent combination of education and experience. Masters preferred.

Licensure: Registered Nurse or Social Work, Marriage and Family, Mental Health Counseling (i.e. LPC, LMHC, LCSW, LCPC, LPCC) preferred.

Experience: 1 to 3 years of Utilization Management preferred.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Lancaster Behavioral Health Hospital: Treatment. Compassion. Hope. Today, tomorrow and always.

Authorized by

Corporate Human Resources