Utilization Management Administration Coordinator - SNF

Humana; United States; Remote; USD 40,000 - 52,000; Full time

Job summary

Humana is seeking an Utilization Management Administration Coordinator to provide non-clinical support for policies ensuring appropriate care for members. This fully remote role sits within Home Solutions, supporting the Skilled Nursing Facility segment with CenterWell and Onehome collaborations.

The UM Admin Coordinator will manage NLPs for chart reviews, build and pend authorizations, and handle calls to verify information and discharge status. Travel may be required occasionally.

Qualifications

• 1+ years of administrative support experience.
• Proficient in Microsoft Word, Outlook, and Excel and data entry.
• Ability to learn new systems quickly.

Responsibilities

• Manage NLPs for chart reviews for the nursing team.
• Build and pend authorizations for review.
• Perform inbound and outbound calls to engage providers and members to verify clinical information.
• Request clinical information from providers/facilities.
• Create written correspondence and letters.
• Collaborate with multiple roles/departments/providers/team members.

Skills

Administrative support

Word

Outlook

Excel

Data entry

Systems navigation

Tools

CGX

SRO

HCHB

Job description

Become a part of our caring community

The UM Administration Coordinator (UMAC) provides non-clinical support for policies ensuring the most appropriate treatment, care or services for members using services. Reporting to the Manager of Utilization Management, you will work fully remote. You are part of the Home Solutions organization, which contributes to the Skilled Nursing Facility segment. This segment partners with CenterWell and Onehome.

As a Utilization Management Administration Coordinator, you will work within defined parameters to meet work expectations and quality standards.

• You will manage NLP’s for chart reviews for the nursing team
• You will build and pend authorizations for review
• You will perform inbound and outbound calls to engage providers and members to verify clinical information/discharge date and admission status throughout the day and will document completed calls and attach clinical information received.
• You will request clinical information from providers/facilities
• You will create written correspondence
• You will create and distribute determination letters
• And you will collaborate with multiple roles/departments/providers/team members

Use your skills to make an impact

Required Qualifications:

• 1+ years’ experience working in an administrative support capacity
• Prior professional experience of Microsoft Word, Outlook and Excel with the ability to type and enter data
• Ability to new systems (proficient to advanced)

Preferred Qualifications:

• Experience with Utilization Review or Prior Authorization within a managed care organization
• Proficient using electronic medical record and documentation programs
• Experience with medical terminology or ICD-10 codes
• Prior member service or customer service telephone experience
• Experience with SNF or Home Health
• Prior experience with CGX, SRO and HCHB
• Prior experience in a metric driven environment
• Prior experience in the healthcare industry

Work-at-Home Information:

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana’s offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$40,000 - $52,300 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.