Utility Universal Banker

Business First Bank; Baton Rouge (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

b1BANK is seeking a Universal Banker in Baton Rouge, LA to deliver high-quality customer service, handle transactions, assess needs, and open new accounts across multiple locations.

You will build relationships to support branch sales goals, cross-sell Bank products, and ensure compliance with bank policies while maintaining confidentiality and security.

Strong communication and problem-solving skills are essential to succeed in this role.

Qualifications

• High School Diploma or GED is required.
• Minimum of 2 years in personal banking or teller experience with strong customer service.
• Knowledge of bank deposits, lending products and services to open accounts or refer to specialists.
• Excellent verbal and written customer service skills.
• Ability to build relationships, collaborate and work in a team.
• Strong problem-solving skills and basic teller/system training.

Responsibilities

• Act as the first point of contact for customers, addressing total financial service needs.
• Process transactions and support new account openings.
• Support sales objectives by cross-selling bank products.
• Assist management with daily operations, reporting, and issue resolution.
• Maintain compliance with bank policies and protect client confidentiality.

Skills

Customer service

Relationship building

Communication

Teamwork

Problem-solving

Education

High School Diploma or GED

Job description

Summary The Utility Universal Banker provides high-quality customer service by meeting the needs of customers in an efficient and friendly manner while both servicing transactions and handling needs assessment and new account opening. The candidate must be enthusiastic about developing and maintaining relationships with customers in order to achieve banking center and individual sales goals and objectives. This position requires working at multiple locations

Specific Job Duties

• Acts as the customers' first point of contact with the Bank, by serving the customers' total financial service needs by recognizing and uncovering opportunities and contributing directly to the success of the banking center.
• Responsible for a broad range of basic to moderate activities in the banking center including:
  • transaction processing
  • new account sales
  • customer service
  • referral generation.
• Supports the Banks' sales objectives and campaigns by selling and cross-selling Bank products in order to expand and maintain existing relations while processing transactions.
• Assists the banking center management with day-to-day transactions, including but not limited to:
  • approving transactions
  • preparing reports
  • researching and resolving issues as well as responding to all customer inquiries
  • Complies with Bank policy and follows procedures to include state and federal banking regulations.
  • Maintains knowledge of all internal security policies and procedures.
  • Maintains client confidentiality and ensures top level client service in handling all transactions professionally.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions

Job Requirements

• High School Diploma or GED
• Must have a minimum of 2 years of prior personal banking or teller experience with major emphasis on customer service.
• Understands basic knowledge of bank deposits, lending products, credit products, and services to open accounts or refer customer to specialists in other departments
• Excellent customer service skills that include above average verbal and written communication
• Relationship building, collaboration and teamwork
• Problem solving skills
• Teller and systems training and new account opening

b1BANK is an Equal Opportunity Employer.