Utility Services Coordinator

City of Garland; Garland (TX); On-site; USD 48,000 - 62,000; Full time

Job summary

City of Garland is seeking a Field Operations Supervisor to coordinate and assign daily work for the Field Operations Division and maintain clear communication with supervisors and workers to ensure the completion and quality of duties.

You will oversee crews, evaluate performance, coach staff, complete written reports, and maintain inventory documentation. The role requires knowledge of dispatching, meter reading, utility safety, and strong customer service, with flexibility to work in a team.

Qualifications

• High School Diploma or GED required.
• 3 years minimum related experience.
• Up to 1 year in a leadership role.
• Or an equivalent combination of education and experience sufficient to perform the essential functions.

Responsibilities

• Oversee and assist crew members in their daily work duties.
• Coordinate and assign daily work duties to staff as needed.
• Evaluate staff performance and identify training needs to improve workflow and safety.
• Conduct performance evaluations and coach employees as necessary.
• Provide input to division supervisor regarding hiring, firing and disciplinary actions.
• Complete written reports as required by management.
• Maintain accurate documentation of inventories and office supplies.
• May perform the duties of technicians, as needed.
• Other duties as assigned.

Skills

Dispatching

Meter reading

Safety procedures

Public contact

Communication

Teamwork

Customer service

Time management

Education

High School Diploma or GED

Tools

Ventyx Banner CIS

Job description

Summary

Responsible for coordinating and assigning daily work for the Field Operations Division. Also responsible for maintaining communication with supervisors and workers to ensure the completion and quality of assigned duties.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

Oversee and assist crew members in their daily work duties. May coordinate and assign daily work duties to staff, as needed. Evaluate staff performance, assess training needs and develop improvements to workflow and safety. Conduct performance evaluations and coach employees as necessary. Review and verify high quality work is completed for every task and provide constructive feedback when changes or enhancements need to be made Provide input to division supervisor regarding hiring, firing and disciplinary actions. Complete written reports as required by management. Maintain accurate documentation of inventories and office supplies. May perform the duties of technicians, as needed. Other duties as assigned.

Minimum Qualifications

• High School Diploma or General Equivalency Diploma (GED)


• 3 years minimum related experience


• Up to 1 year in a leadership role

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Preferred Qualifications

Education/ Experience:

• 3-5 years experience meter reading and electric utility industry


• 1-2 years in a leadership role


• Experience with Ventyx Banner CIS

Knowledge, Skills & Abilities

• Comprehensive knowledge in dispatching


• Extensive knowledge of city street and address systems


• Extensive knowledge of electric/water meter(s) reading


• Extensive knowledge of utility safety procedures and processes


• Extensive knowledge of public contact techniques and principles


• Ability to provide excellent customer service


• Ability to work a flexible schedule and assignments


• Ability to communicate effectively orally and in writing


• Ability to work independently and meet deadlines


• Ability to work in a team environment

Licenses and Certifications

• Valid Class C Texas driver's license