Utility Sales Support

ABB; Wyoming; Remote; USD 83,000 - 133,000; Full time

Benefits offered by this job

Vision benefit

Health, Life & Disability benefits

Job summary

ABB is seeking an Inside Sales Support professional located in the United States. You will handle order entry, tracking, and order management across local business units and ABB groups, with responsibilities expanding to agent accounts.

This remote role requires collaboration, problem solving, and travel when needed to support customers. Qualifications include a Bachelor’s degree in engineering or related field and 5+ years of technical customer support experience in industrial/utility sectors.

Qualifications

• Bachelor's degree or equivalent in engineering, business, or related field.
• Minimum 5 years of technical customer support experience in industrial/utility fields.
• Knowledge of power transmission and distribution products/systems preferred.

Responsibilities

• Execute daily customer activities including order entry, tracking, and order management.
• Coordinate with local business units to ensure on-time delivery and accurate bid proposals.
• Support bid/proposal input to meet customer requirements and manage multiple projects.

Skills

Customer support

Power systems knowledge

B2B experience

Databases

Problem solving

Education

Bachelor's degree in engineering or related field

Tools

ERP systems

Product configurators

Job description

• Vision benefit

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Inside Sales Director

In the Utility Sales Support role, you will be responsible for the execution of daily customer activities including order entry, tracking, and order management with local business units and other ABB groups. Additionally, the role will expand to support activities at our agent accounts.

While this is a remote position, candidates must be located in the United States.

You will be mainly accountable for:

• Utilize ABB‘s tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet to customer requirements.
• Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.
• Duties may require domestic travel to customer location or ABB site.
• Initiate change orders and expedite collection of overdue invoices.
• May require periodic customer reporting for outstanding orders, Vendor Managed Inventory or Blanket Order management.

Qualifications for the role:

• Bachelor’s Degree in engineering, business or related field preferred
• Minimum 5 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience
• General knowledge of power transmission & distribution products/systems preferred
• Previous experience with business to business customer support preferred
• Must have knowledge and skill in utilization of computer databases; empower experience preferred

More about us:

ABB Installation Products Division (formerly Thomas & Betts), helps manage the connection, protection and distribution of electrical power from source to socket. The Division’s products are engineered to provide ease of installation and perform in demanding and harsh conditions, helping to ensure safety and continuous operation for utilities, businesses and people around the world. The Commercial Essentials product segment includes electrical junction boxes, commercial fittings, strut and cable tray metal framing systems for commercial and residential construction. The Premier Industrial product segment includes multiple product lines, such as Ty-Rap® cable ties, T&B Liquidtight Systems® protection products, PVC coated and nylon conduit systems, power connection and grounding systems, and cable protection systems of conduits and fittings for harsh and industrial applications. The Division also manufactures solutions for medium-voltage applications used in the utility market under its marquee brands including Elastimold™ reclosers and switchgear, capacitor switches, current limiting fuses, Homac™ distribution connectors, Hi-Tech Valiant™ full-range current limiting fuse for fire mitigation, faulted current indicators and distribution connectors, cable accessories and apparatus with products for overhead and underground distribution. Manufacturing includes made-to-stock and custom-made solutions.

What's in it for you:

We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB Benefit Summary For Eligible US Employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more.

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

• ABB provides 11 paid holidays.

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $83,300 and $133,280 annually.

MyBenefitsABB.com

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