Utility Management Services Coordinator - Asset Management

Fairfield Residential; San Diego (CA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Medical, dental & vision insurance

Flexible spending account

Life insurance

Volunteer time off

Job summary

Fairfield Residential is seeking a Utility Management Services Coordinator for its San Diego area corporate office. This on-site, full-time position supports utility account coordination, billing review, reporting, and stakeholder collaboration.

The role requires a minimum of 2 years in commercial/multifamily real estate or related areas and strong Excel and Yardi skills. You will help manage accounts, analyze usage, and drive efficiency across the portfolio.

Qualifications

• Four-year college degree in business preferred (accounting, finance or real estate) or equivalent experience.
• Minimum 2 years in commercial/multifamily real estate, financial analysis, utility management or related.
• Experience with utility providers, vendors, residents and internal stakeholders.
• Experience using reporting systems and data analysis tools for decision-making.

Responsibilities

• Coordinate utility accounts setup, transfers, disconnections, and service changes.
• Review invoicing, resolve billing discrepancies and issues with payments.
• Track usage, costs, and prepare reports and benchmarks.
• Serve as liaison among providers, residents, property teams and accounting.
• Support process improvements and compliance initiatives.

Skills

Analytical skills

Communication skills

Customer service

Organization

Vendor coordination

Multitasking

Compliance awareness

Confidentiality

Education

Bachelor's degree in business

Tools

Excel

Yardi

Resident billing system

Job description

About Fairfield

If you're driven and looking for a collaborative workplace that makes a difference, you just might be a fit for Fairfield! We are a leader in the multifamily housing industry and we're passionate about creating exceptional apartment living. As we continue to grow, we're dedicated to investing in our people. Our culture is built on trust, support, and the drive to do great work. Whether you're launching your career or bringing years of experience, you'll find opportunities to make an impact, develop your skills, and be part of something bigger. Come build your future with us!

About the Role

The Utility Management Services Coordinator supports Fairfield's utility operations through utility account management, billing review, reporting, expense control, and stakeholder coordination. This role plays a key part in maintaining billing accuracy, supporting utility recovery programs, improving operational efficiency, and helping optimize utility expenses across the portfolio.

Work Schedule & Location: This is a full-time, onsite position based at Fairfield's corporate office in the Sorrento Valley area of San Diego, California. To support East Coast operations, team members typically begin their workday between 6:00 AM and 8:00 AM Pacific Time.

What You’ll Do

Below is a snapshot of what this role is all about. While there is more to it, this is the core focus.

Utility Account Coordination

• Coordinate utility account setup, transfers, disconnections, and service changes.
• Support account transitions for acquisitions, new construction, and operating properties.
• Maintain account records, provider documentation, and tracking information.

Billing Review & Resolution

• Review and resolve utility invoicing issues, billing discrepancies, payment issues, and billing inquiries.
• Research account variances and coordinate corrective action.
• Partner with Accounting, property teams, and vendors to resolve billing concerns.

Utility Analysis & Reporting

• Track utility usage, expense trends, billing recovery, leaks, meter issues, and performance variances.
• Prepare reports, analyses, billing summaries, presentations, and benchmarks.
• Support budgeting, proformas, and utility performance reviews.

Stakeholder & Vendor Support

• Serve as liaison among utility providers, vendors, residents, property teams, Accounting, Asset Management, and other stakeholders.
• Coordinate issue resolution and communicate updates across involved parties.
• Support utility recovery and operational initiatives.

Process Improvement & Compliance

• Support waste management, landlord utility agreements, sales tax removal, rate schedule updates, submetering, and master meter requests.
• Utilize technology and reporting tools to improve expense control and process efficiency.
• Complete required training and comply with all Fairfield standards and applicable regulations.

Why You’ll Love Fairfield

We're all about creating communities that people are proud to call home. Being a part of Fairfield means more than a rewarding career with personal growth. It's a partnership, working alongside colleagues in an open-dialogue environment that encourages growth and the sharing of ideas. We know that our associates are a key ingredient to our success, and we're proud to reflect that in our culture.

• Driven by Vision: We are a vertically integrated operator and investment manager in the multifamily sector with in-house development, construction, acquisition, and property and asset management services. As we continue to grow, we want you to grow with us.
• Career Growth & Learning: Fairfield values new ideas at every level. We offer training, coaching, and mentoring to help associates develop their careers and inspire them to create change for the better.
• Culture of Collaboration: Enjoy a professional, supportive environment where we work together to drive meaningful impact.
• A Company that Cares: We are proud to offer robust benefit packages with a focus on both quality of care and affordability. We offer competitive compensation plans, 401(k) matching, and paid time off, including sick days and volunteer time off (VTO) to support causes that matter to you.

What We’re Looking For

Education & Certifications

• Four-year college degree in business preferred (accounting, finance or real estate), or equivalent or applicable work experience

Experience

• Minimum 2 years of commercial/multifamily real estate, financial analysis, accounting, utility management, resident billing, or related experience.
• Utility account transition, invoice review, billing resolution, or expense management experience preferred.
• Experience working with utility providers, vendors, residents, and internal stakeholders.
• Experience utilizing reporting systems and data analysis tools to support operational decision-making.

Skills & Competencies

• Advanced Excel
• Microsoft Office proficiency
• Yardi proficiency
• Utility reporting
• Resident billing system proficiency
• Knowledge of multifamily operations
• Knowledge of utility recovery
• Knowledge of expense trends, billing reports, service periods, and GL/charge coding
• Strong customer service skills, including the ability to manage difficult customers and situations
• Strong analytical skills
• Strong organizational skills
• Strong verbal and written communication skills
• Vendor coordination skills
• Ability to manage multiple priorities across internal teams and external providers
• Strong adherence to ethical standards is inclusive, but not limited to, the ability to maintain confidentiality and maintain fiduciary responsibility

#LI-JULIA

Estimated Rate of Pay:
$27.90 - $31.20
This position is non-exempt; the range above reflects hourly rates.

The pay range displayed for this position is determined by skills and experience required, location and job complexity*. Potential job offers may vary based on the skills, education, and experience an individual candidate holds. This range reflects base rate only, and does not include allowances, perks, commissions or bonuses applicable to this position (if any). In addition to base salary, Fairfield offers all full time associates the following, upon meeting eligibility requirements:

• Paid time off, paid holidays and sick days, paid time off for volunteering activities (optional)
• Matched 401(k)
• Medical, dental & vision insurance
• Flexible spending account
• Life insurance

* Pay range is a calculation based on a midpoint price. Fairfield complies with all wage and hour laws, including minimum wage and salary exempt requirements.

Job duties for this position include: work safely and cooperatively with others, including supervisors; adhere to performance standards despite stressful conditions; communicate effectively and respectfully to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations. Pursuant to the Los Angeles, San Francisco, and San Diego County Fair Chance Ordinances, the California Fair Chance Act, and any other applicable law, we will consider for employment qualified applicants with arrest and conviction records.