Utility Kitchen Worker

Seneca Gaming Corporation; City of Salamanca (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the gaming and hospitality industry is seeking a Utility Kitchen Worker to maintain kitchen cleanliness and assist in food service operations. This role involves dishwashing, equipment maintenance, and ensuring a safe and organized work environment. Ideal candidates will have strong communication skills and a commitment to customer service. The position requires working in a fast-paced environment and adherence to safety protocols.

Qualifications

• Must be 18 years of age or older.
• Some knowledge of kitchen hoods and electrical a plus.
• Previous customer service preferred.

Responsibilities

• Maintain cleanliness of kitchen areas and equipment.
• Assist in dishwashing and food service operations.
• Provide exceptional customer service.

Skills

Communication

Customer Service

Teamwork

Education

High school diploma or equivalent

Job description

This position is responsible for all operations in their specific area. Duties include maintaining fixtures and vents within the food service areas, moving and maintaining heavy kitchen equipment for deep cleaning, assisting the Executive Steward with any immediate heavy lifting or repairs within the stewarding or culinary department. Assisting stewards with: preparing tableware for washing, collecting all soiled pots, washing and re-stacking clean pots on shelves, removing garbage and refuse for recycling, and mopping and sweeping floors. The Utility Kitchen Worker is also responsible for properly maintaining and distributing company assets, setting up dishwashing machine, stacking and storing clean dishes in proper kitchen areas and adhering to all safety policies and procedures. Monitor and ensure quality and efficiency of service at assigned area(s) of the property. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and Objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Report to work on time, well-groomed in full uniform with badge on the upper left side of the uniform.
2. Keep work areas clean and organized. Be capable of handling any task in the appropriate manner; notify the Supervisor of any problems. Use proper cleaning chemicals with the proper task.
3. Pick up daily checklist for your kitchen area.
4. Prepare tableware for washing, i.e., scrape plates, presoak silverware, and place all items to be washed in their proper dishwasher rack. Set up the dishwashing machine; ensure that drains are closed, tanks are filled, temperatures are at correct levels, and detergent is at the proper level. Wash all dishes and kitchen equipment by using sprayer nozzle, baskets or conveyors; immerse objects in washing and rinsing solutions, or scrub by hand to remove debris, dry all objects using cloth or drying oven. Stack and store all dishes and kitchen equipment in the appropriate place. Thoroughly clean dishwashing equipment and all working areas, collect all soiled pots. Wash and restock clean pots on shelves, remove all garbage and refuse, mop and sweep floors, wash walls and ceiling tiles, sanitize all cooking equipment.
5. Adhere to regulatory, departmental, and company policies in an ethical manner. Maintain a neat, personal appearance and uphold company appearance standards.
6. Perform detail cleaning of kitchen and peripheral equipment, including ovens, fryers, hot boxes, coolers, etc.
7. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
8. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
9. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
10. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
11. Attend all necessary meetings.
12. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS:

Education/Experience:
1. Must be 18 years of age or older upon employment.
2. High school diploma or equivalent is preferred.
3. Some knowledge of kitchen hoods and electrical a plus.
4. Previous customer service preferred.

Language Skills and Reasoning Ability:
1. Must possess excellent communication skills.
2. Ability to speak effectively to the public, employees and customers.
3. Must have the ability to deal effectively and interact well with the customers and employees.
4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
5. Understand and comply with policies and procedures, daily memos, chemical labels and other instructions

Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to stand, walk and move through all areas of the casino for an extended period of time.
2. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees and members of the business community in all situations.
3. Work involves moderate exposure to unusual elements such as extreme temperatures, dirt, dust, fumes, smoke and/or loud noises.
4. Moderate physical activity is required along with the handling of objects up to fifty (50) pounds. Work environment involves some exposure to physical risk, which requires following basic safety precautions.

Other:
1. Must be able to be approved for and maintain a valid Seneca Nation license.
2. Must be able to read, write, speak and understand English. Must be able to respond to visual and oral cues.
3. Work nights, weekends, and holidays as required.
4. Employment is contingent upon a favorable outcome of a background investigation and drug screening.
5. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.
6. Preference in filling vacancies is given to qualified members of the Seneca Nation of Indians or qualified Native American candidates in accordance with the Indian Preference Act (25 USC 472). The Seneca Nation of Indians and the Seneca Gaming Corporation are also committed to achieving full equal opportunity without discrimination based on race, color, gender, national origin, politics, marital status, physical disability, age or sexual orientation.

Salary Starting Rate:

$15.50

Compensation is negotiable based on experience and education.

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.