Utility Helper

Citizens Energy Group; Indianapolis (IN); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

Defined Benefit Pension Plan

401(k) with company match

Short-Term Incentive Plan (STIP)

Health Savings Account with company co

Wellness Program

Adoption and tuition assistance

Employee Credit Union

Vacation and paid holidays

Job summary

Citizens Energy Group is hiring for a Utility Helper role in Indiana. You will support water and gas operations under supervision, handling off orders, ERT installations, meter verifications and paints, and join a crew with other utility personnel.

The role offers union employment with benefits and a structured training path toward advanced positions, including CDL eligibility and hands-on skills development.

Qualifications

• High school diploma or GED required.
• Must have and maintain a valid Indiana driver’s license.
• Must be able to interpret maps, work orders, specs and sketches.
• Meter Pro testing target: 98% accuracy or equivalent test.
• Must pass PHMSA/drug & alcohol testing; safe driving record.
• Completion of required OQ qualifications.

Responsibilities

• Receive and process orders via CAD.
• Perform water and gas off orders.
• Conduct basic water and gas functions (meter verifications, ERTs, paints, removals).
• Report irregularities and abnormal conditions observed on gas/water work.
• Complete paperwork related to assigned duties.
• Maintain truck inventory and operate vehicle safely per policies.

Skills

Valid Indiana driver’s license

Two-way radio communication

Map interpretation

Meter reading accuracy 98%

Safety awareness

Education

High school diploma or GED

Tools

CAD system

CDL training

Job description

Overview

We have multiple opportunities for candidates to start as a Utility Helper and advance to other roles!

The successful candidate under indirect supervision, and on assigned shifts, will perform any of the following basic water and gas functions; off orders or cathodic protection reads or ERT installations or meter verifications or meter paints. You could work with other utility personnel as part of a crew.

Citizens Energy Group offers competitive salary and great benefits including:

• Health, Dental & Vision
• Defined Benefit Pension Plan
• 401(k) Retirement Plan with company match
• Short-Term Incentive Plan (STIP)
• Health Savings Account (HSA) with company contribution
• Wellness Program
• Adoption and tuition assistance
• Employee Credit Union
• Vacation and Paid Holidays

This is a union position and a member of the Local #1400 IBEW. Hourly rate is $29.95 per hour.

Work Schedule - Various work schedules with some overtime

Responsibilities

Essential Duties and Responsibilities

• Receives and processes orders via CAD
• Performs water and gas off orders
• Performs “basic” water and gas functions (i.e. meter verifications, ERTs, paints, removals (water)
• Reports irregularities and abnormal conditions that arise in the course of the work (gas and water)
• Performs the necessary paperwork in connection with assigned duties
• Maintains proper truck inventory
• Operates a truck in a safe and efficient manner in accordance with the Utility’s safety policies and practices, and with local and state laws and regulations
• Performs other duties as required

Qualifications

Required Qualifications

• High school diploma or GED
• Must have and maintain a valid Indiana driver’s license
• Must be capable of receiving orders and instructions (both verbally and via CAD system) and conversing on two-way radio equipment.
• Must be able to analyze and interpret maps, work orders, specifications, and sketches in office and field settings.
• Must achieve a score of 98% on the Meter Pro Meter reading testing software (must read 98 out of 100 meters correct in a non-timed test) or pass an equivalent test for meter reading accuracy.
• Must be thorough and accurate, have the ability to conduct investigations, and be able to make complete and detailed reports, both oral and written, on findings.
• Completion of required OQ qualifications
• Must pass and participate in the random Drug & Alcohol program in accordance with Pipeline Hazardous Material Safety Administrative (PHMSA) Regulations 49 CFR Part 199 (PHMSA drug and alcohol testing regulation) and 49 CFR Part 40 (DOT drug and alcohol testing regulations).
• Must have a safe driving record including no history of serious traffic violations, accidents, suspensions/revocations, or DUI/DWI convictions within the last three years

Training Summary:

The Utility Helper will be given the opportunity to learn the below listed functions in order to prepare the employee for future vacancies above the line in Water, Gas, and Shared Field Services.

• The Utility Helper will be provided an opportunity to gain a CDL license and will be qualified in plastic pipe fusion.
• Gain general knowledge of the methods, techniques and principles associated with general operations, maintenance of equipment or assets in the gas and water distribution system.
• Gain general knowledge of materials, meters, equipment and tools used to maintain water and gas distribution systems
• Gain knowledge of leak pinpoint for mains and services on gas and water distribution systems
• Gain knowledge of obtaining pipe to soil potential readings
• Gain knowledge of line locating
• May perform system leak surveys as needed
• May perform pipe to soil potential readings as needed
• May perform on Water and Gas Maintenance Crews as needed
• May perform valve and hydrant operations as needed with Valve and Hydrant Mechanic

Skills based training (within 60-90 days):

• Pipe fusion training/testing
• CDL training/testing

What we can offer you:

• Training will be provided in order to fulfill Training Opportunities listed above.
• Employees will rotate to different Training Opportunities in order to enhance skills and gain experience on the job exposure.

Posting Deadline: September 3, 2026

Citizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.