Utility Dispatcher Analyst

Honeywell; Raleigh (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Honeywell is seeking a Utility Dispatcher Analyst in Raleigh, NC, to enhance customer experiences through data analysis and operational optimization. The role involves collaborating with teams to improve service delivery, requiring strong analytical skills and a relevant degree. Join a leading company committed to innovation and excellence.

Benefits

Medical, Dental, Vision, and Life Insurance

401(k) match

Paid Time Off

Educational Assistance

Parental Leave

12 Paid Holidays

Qualifications

• 2+ years of experience in data analysis or a related field.
• Proficiency in data analysis tools and techniques.
• Knowledge of Advanced Meter Infrastructure (AMI) is a plus.

Responsibilities

• Analyze dispatch data to identify trends and patterns.
• Optimize resource allocation to ensure efficient dispatch operations.
• Monitor and report on key performance indicators (KPIs).

Skills

Analytical skills

Problem-solving skills

Communication skills

Teamwork skills

Education

Bachelor's degree in Data Analytics

Bachelor's degree in Business Analytics

Tools

Power BI

Excel

Work Order Management Systems

Job description

As a Utility Dispatcher Analyst at Honeywell, you will play a crucial role in delivering exceptional customer experiences and driving customer satisfaction. You will collaborate with cross-functional teams, senior managers, and directors to identify areas for improvement and implement strategies to optimize the customer journey.

You will report directly to our Customer Experience Manager and work out of our Raleigh, NC location on a hybrid work schedule.

Hybrid Work Schedule Note: For the first 90 days, new hires must be prepared to work 100% onsite M-F.

In this role, you will significantly impact the overall customer experience by ensuring our customers receive world-class service and support.

Key Responsibilities

1. Analyze dispatch data to identify trends and patterns.
2. Optimize resource allocation to ensure efficient dispatch operations.
3. Work with Inventory Production Reports.
4. Collaborate with cross-functional teams to drive continuous improvement.
5. Communicate insights and recommendations to stakeholders.
6. Monitor and report on key performance indicators (KPIs) to assess dispatch and field operations.

Benefits of Working for Honeywell

In addition to a competitive salary, leading-edge work, and developing solutions alongside dedicated experts, Honeywell employees are eligible for a comprehensive benefits package. This includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match; Flexible Spending Accounts; Health Savings Accounts; Employee Assistance Program (EAP); Educational Assistance; Parental Leave; Paid Time Off; and 12 Paid Holidays. For more details, click here.

The application period is estimated to be 40 days from the posting date, but this may vary based on business needs and candidate availability.

Must Have

• 2+ years of experience in data analysis or a related field.
• Strong analytical and problem-solving skills.
• Proficiency in data analysis tools and techniques.
• Excellent communication and teamwork skills.
• Knowledge of Work Order Management Systems.
• Basic Power BI and Excel skills.

We Value

• Utility Industry Experience.
• Knowledge of Advanced Meter Infrastructure (AMI).
• Knowledge of Insight.
• Bachelor's degree in Data Analytics, Business Analytics, or a related field.
• Knowledge of industrial automation or related industries.

About Honeywell

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies addressing critical challenges in energy, safety, security, air travel, productivity, and urbanization. We are a leading software-industrial company committed to introducing state-of-the-art solutions to improve efficiency, sustainability, and safety in high-growth industrial markets. Our products and solutions aim to create a safer, more comfortable, and more productive world, enhancing lives globally. Honeywell Industrial Automation enables process operations, sensor technologies, smarter warehouses, and worker safety, leveraging controls and automation to deliver better outcomes for our customers.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, marital status, sexual orientation, gender identity, disability, or veteran status.