Utility Customer Service Specialist I Frontline Support

A P A International; Conroe (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

APA International in Texas seeks a CSR I to provide frontline support for utility customers. You will answer inbound calls, process service orders, and update accounts, delivering accurate billing and account information.

You will maintain performance metrics, use CIS or contact center software, and escalate issues as needed while delivering courteous service in a fast-paced environment in Conroe, TX. Experience not required but preferred up to 2 years; high school diploma required; strong

Qualifications

• 0–2 years customer service experience (utilities preferred but not required).
• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Basic computer literacy and data entry accuracy.

Responsibilities

• Answer inbound calls, emails, and chat communication using contact center software.
• Process standard service requests (start, stop, transfers, reconnects, disconnections).
• Provide account balance and payment information.
• Process customer payments, returned mail, and account updates related to billing correspondence.
• Conduct outbound calls to notify customers of leak alerts, declined payments, or other urgent account issues.
• Enter and update customer information in the Customer Information System (CIS).
• Escalate billing disputes, compliance issues, or unusual account problems to CSR II or III.
• Maintain performance expectations, including contact center KPIs.
• Perform other duties as required or assigned.

Skills

Customer service

Communication skills

Data entry

Computer literacy

Education

High school diploma

Job description

APA International in Texas seeks a CSR I to provide frontline support for utility customers. You will answer inbound calls, process service orders, and update accounts, delivering accurate billing and account information.

You will maintain performance metrics, use CIS or contact center software, and escalate issues as needed while delivering courteous service in a fast-paced environment in Conroe, TX. Experience not required but preferred up to 2 years; high school diploma required; strong